About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

For more info, please visit www.ltimindtree.com.

Job Title: Service Delivery Manager – AMS Projects

Work Location: Calgary, Canada ( Onsite – 5 days a week, work from office)

Job Description:

Required Skills & Certifications

• 15+ years of IT experience, 5+ years of experience in managing AMS (Application Maintenance and Support) projects .
• Strong understanding of ITSM processes and tools like ServiceNow.
• Proven stakeholder management and communication skills
• ITIL certification is preferred.
• Familiarity with governance frameworks, DevOps practices, and multi-vendor environments.

1. Operational Oversight and Delivery Management

• Ensure steady-state operations across AMS towers such as Maximo, OFS, ESRI, and G-Tech .
• Manage incident, problem, and change management processes, using platforms like ServiceNow.
• Drive performance improvements and ensure SLAs and KPIs are met consistently.

2. Stakeholder and Client Engagement

• Act as the primary point of contact for client stakeholders, ensuring alignment between delivery and business expectations.
• Conduct regular governance meetings, including MBR (Monthly Business Review) sessions, to report on performance and issues.
• Handle escalations and ensure timely resolution of client concerns.

3. Resource and Team Management

• Lead onsite and offshore teams, coordinating resource fulfillment and onboarding.
• Manage resource allocation and invoicing, ensuring commercial constructs are in place for billing.

4. Strategic Planning and Transition Support

• Support transition planning and execution for new AMS engagements.
• Collaborate on proposal development and cost modeling to meet EBIT and PAT targets.
• Align AMS delivery with broader transformation goals, including modernization and resiliency.
• Work with Practice Units for operational transformation roadmap.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.