Help Desk Support
Top Benefits
About the role
POSITION TITLE: Help Desk Support
LOCATION: Sudbury, Ontario
MacLean Engineering is looking for an experienced Help Desk Support individual**,** to join our IT team within our Sudbury, Ontario, Office. This is a great opportunity to be part of a growing team, manufacturing heavy mobile mining equipment for our Customers world-wide. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!
About the Position: This position will involve, and could require proficiency with any of the following competencies:
- Assist MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.
- Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
- Responsible for the initial setup, configuration, and maintenance of all hardware and software.
- Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
- Travel to our various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
- Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
- Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
- Strong organizational and time management skills are important to succeed in this role.
About You: The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with any one of the following qualifications:
- Degree of Certification in an IT related field (or related experience).
- A+ Certification, LAN/WAN experience an asset.
- Strong working knowledge of Windows 10 and Microsoft 365 office products.
- Knowledge of Bitdefender and Ubuntu an asset.
About Us: MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company’s founder’s original engineered design imperatives – safety, productivity and enduring quality. MacLean Engineering has four manufacturing facilities located in Collingwood, Owen Sound, Barrie, and Mexico. Our workforce is comprised of various skilled trades working together in a safety and quality-oriented environment to produce components and equipment to the underground mining industry, as well as the municipal, environmental, and industrial sectors.
We offer competitive wages and benefits including:
- 3 weeks' vacation annually
- Paid Overtime after 40 hours worked
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250 Annual Safety Shoe allowance
- Company Paid Uniforms
- Free coffee!
- Employee appreciation days, raffles/draws, BBQ's and much more
If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!
We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However only those candidates selected for an interview will be contacted.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.
Help Desk Support
Top Benefits
About the role
POSITION TITLE: Help Desk Support
LOCATION: Sudbury, Ontario
MacLean Engineering is looking for an experienced Help Desk Support individual**,** to join our IT team within our Sudbury, Ontario, Office. This is a great opportunity to be part of a growing team, manufacturing heavy mobile mining equipment for our Customers world-wide. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!
About the Position: This position will involve, and could require proficiency with any of the following competencies:
- Assist MacLean Engineering employees at all locations with all help desk related activities including hardware and software support.
- Source and requisition hardware and software from multiple vendors as directed by the Business Systems Manager or Supervisor.
- Responsible for the initial setup, configuration, and maintenance of all hardware and software.
- Maintain a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.
- Travel to our various branches and facilities is required, including annual onsite support to our Creighton and Thompson branches.
- Must possess excellent communication skills, be adept at problem solving and demonstrate the ability to work independently.
- Swipe card security setup for building access, AutoCrib and Fastenal for all locations.
- Strong organizational and time management skills are important to succeed in this role.
About You: The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with any one of the following qualifications:
- Degree of Certification in an IT related field (or related experience).
- A+ Certification, LAN/WAN experience an asset.
- Strong working knowledge of Windows 10 and Microsoft 365 office products.
- Knowledge of Bitdefender and Ubuntu an asset.
About Us: MacLean Engineering has been a leading innovator of underground mining equipment solutions for over 50 years. As we continue to expand our product range and geographic footprint, we remain privately owned and consistently focused on the Company’s founder’s original engineered design imperatives – safety, productivity and enduring quality. MacLean Engineering has four manufacturing facilities located in Collingwood, Owen Sound, Barrie, and Mexico. Our workforce is comprised of various skilled trades working together in a safety and quality-oriented environment to produce components and equipment to the underground mining industry, as well as the municipal, environmental, and industrial sectors.
We offer competitive wages and benefits including:
- 3 weeks' vacation annually
- Paid Overtime after 40 hours worked
- Flexible Group benefits Package (Once probationary period is completed)
- Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
- Annual Employee Bonus
- $250 Annual Safety Shoe allowance
- Company Paid Uniforms
- Free coffee!
- Employee appreciation days, raffles/draws, BBQ's and much more
If you are interested in being a part of an established and growing Canadian Company, we want to hear from you!
We thank all applicants in advance for their application and interest in MacLean Engineering & Marketing Co Limited. However only those candidates selected for an interview will be contacted.
MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).
MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
About MacLean Engineering & Marketing Co Limited
Great Things Happen Here
Equipping the mining world with innovative mobile equipment solutions is what we do at MacLean, but more importantly is the why. We aspire to be best-in-class leaders in the design, manufacturing, and support of engineered solutions that make mining safer, greener, and more productive. This brand promise is inextricably linked to our people.
We are building a diverse, top-performing employee base by hiring entrepreneurial, creative, hardworking, ethical, and safety focused candidates who want to make a lasting difference and build a career doing it. If this sound like you, dive in and join the MacLean innovation wave!
Join the MacLean innovation wave!
We are a global, family-owned company where we treat each other, our customers, and our host communities as if they were family. This is our competitive differentiator across the board when it comes to employee development, customer relationships, and business results.
Our production facility and branch footprint on four continents and market reach into six continents is in keeping with the scope of our ambition to develop paradigm-changing, tech-enabled mining vehicles the world over. This transformative vision requires a wide range of talent working together across the company’s manufacturing, engineering, product management, marketing, sales, aftermarket support, finance, and human resource functions.
Who we are
MacLean specializes in mobile equipment solutions based on underground mining experience, unit-of-one manufacturing expertise, and worldwide customer service and support.
We have been innovating for mining equipment safety and productivity for almost 50 years, supporting customers worldwide with branches across Canada as well as in the United States, Mexico, Peru, South Africa, and Australia.
Our Story
MacLean is the world’s largest Canadian-based underground mining vehicle manufacturer.
From modest beginnings retrofitting farm tractors out of an apple orchard barn in Southern Georgian Bay, Ontario, to today’s multi-national corporate network of some 1,000 employees across four continents and six countries, the next chapters of the MacLean mining innovation story are actively being written within the broad themes of the electrification, automation, and digitalization of the global industry.
The constant across the shifting sands of time and geography is the MacLean commitment to pursuing engineered solutions that make the underground environment safer and more productive.
The foundation for all of our work together is a shared culture of entrepreneurial innovation and customer focus. When we create what we call MacLean ‘Application Intelligence’ for the mining sector, we are leveraging multi disciplinary engineering expertise, continental manufacturing capacity, and decades of mining knowledge, to deliver safety and productivity enhancing solutions to the end-users who operate and maintain our products in underground mines around the globe.
We are a major employer in our host communities and, as such, we strive to be an employer of choice. On the leading edge of technological and manufacturing innovation, we never lose sight of the people behind the machines – the MacLean employees across our production facilities who work to create products of lasting value for the mining sector.
Our Values
The MacLean Way is our overarching vision, mission, and values statement. It is the embodiment of our history, present, and future: where we came from, who we are now, and where we are going.