Overview
The Emergency Department Manager plays a crucial role in overseeing the daily operations of the emergency department, ensuring high-quality patient care and efficient workflow. The Emergency Manager is responsible to lead the Emergency department to ensure mitigation resources are deployed in a timely and effective manner to ensure Paul Davis customers receive the highest and most urgent care possible in property emergency situations. This role requires significant coordination with other functional leaders within the business to ensure the team is always providing extraordinary care while serving people in their time of need.

Essential Duties and Responsibilities:

• Schedule and deploy mitigation personnel and equipment resources in property mitigation scenarios
• Assess team competencies and coach individuals to close operational gaps
• Review technician resumes and conduct interviews in coordination with other leaders in hiring capacities
• Coordinate with other functional leaders to ensure customer needs are being met in a timely manner
• Manage mitigation project budgets with direction from assigned Project Managers
• Document project delivery milestones and other relevant project information in project databases
• Manage mitigation equipment maintenance schedule to maximize equipment functionality and uptime
• Identify potential project risks and issues and communicate them to project managers
• Work with customers directly in escalation situations and/or in highly complex project deliveries
• Train personnel towards improved productivity regardless of tenure
• Ensure Quality Metrics (SLAs) are documented, and minimum insurance carrier expectations are maintained
• Lead regular team meetings to ensure morale and project delivery standards are maintained/improved
• Maintain mitigation supply inventory levels
• Assist field technicians on project sites when required

Competencies – Knowledge, Skills and Abilities:

• Sound planning and organizational skills
• Excellent communication and presentation skills
• Dedication to customer service
• Current knowledge of mitigation techniques, technologies, equipment and methods
• Willingness to work in emergency or on-call situations, which may include evenings, weekends, and holidays
• Strong leadership and motivation skills
• Sounds hiring judgement and documentation skills

Education, Certification and/or Work Experience Requirements:

Required:

• High school diploma or equivalent
• Previous leadership experience in restoration, construction, or a related industry
• Certification in restoration or related field preferred (e.g., IICRC certification)
• Valid driver's license and reliable transportation Preferred:
• 2 years leading a team of 4 or more direct reports in a restoration environment

Physical Requirements:

• Must be able to communicate and converse with customers over the phone and face to face
• Occasionally will lift up to 50lbs
• Ability to safely operate a company vehicle
• Be comfortable with enclosed spaces

Job Types: Full-time, Permanent

Pay: $30.00-$38.00 per hour

Additional pay:

• Bonus pay
• Overtime pay
• Signing bonus

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• restoration: 2 years (required)

Work Location: In person

Expected start date: 2025-08-15