Diet Clerk, Patient Food Services, C&W
About the role
Job Title:
DIET CLERK, PATIENT FOOD SERVICES, C&W
Requisition #:
185572
Job Location:
Canada-British Columbia-Vancouver
Department:
Patient Food In-House
Job Type:
Regular, Part Time
Start Date of Employment:
14-Jul-2025
Posting Date:
01-Jul-2025
Work Days:
Mon, Tue, Wed, Sun,
Hours of Work:
1445-1845
Work Site:
4500 Oak Street, Vancouver
Salary/Rate:
$24.34/Hour
Job Summary: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation, ensuring that patients have a positive experience. The role performs a variety of clerical duties related to the maintenance of patient dietary records and related tallying, copying and printing. Duties/Accountabilities: 1. Processes patient food and beverage orders by: a. Answering incoming calls and verifying caller with patient record information. b. Placing patient order in food and beverage ordering system(s) by selecting prepopulated menu item(s) as per the patient’s dietary eligibility that is predetermined by the patient’s direct care practitioner(s). c. Providing alternative menu item(s) based on eligibility. d. Escalating complex or non-routine dietary orders and to Dietary Technician/Supervisor. e. Submitting order ticket to CBORD or Room Service Choice computer program. 2. Updates dietary records daily as required by patient transfers and dietary orders. Prints and distribute menus based on the needs of each patient unit. 3. Answers telephones; transfers calls, takes messages or answers routine enquiries. Communicates with food service production department on patient needs and service requirements. Escalates to Dietary Technician/Supervisor as required. 4. Maintains filing system for correspondence and departmental records. 5. Maintains statistical records such as patient meals prepared, and prepares and prints summary totals for food preparation as required. 6. Performs other related duties as assigned. Qualifications: Education, Training and Experience Grade 12 or an equivalent combination of education, training and experience. Certificate in Food Safe Level 1. Skills and Abilities • Ability to keyboard at 45 w.p.m. • Ability to communicate effectively both verbally and in writing. • Ability to deal with others effectively. • Physical ability to carry out the duties of the position. • Ability to organize work. • Ability to operate related equipment.
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Diet Clerk, Patient Food Services, C&W
About the role
Job Title:
DIET CLERK, PATIENT FOOD SERVICES, C&W
Requisition #:
185572
Job Location:
Canada-British Columbia-Vancouver
Department:
Patient Food In-House
Job Type:
Regular, Part Time
Start Date of Employment:
14-Jul-2025
Posting Date:
01-Jul-2025
Work Days:
Mon, Tue, Wed, Sun,
Hours of Work:
1445-1845
Work Site:
4500 Oak Street, Vancouver
Salary/Rate:
$24.34/Hour
Job Summary: In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation, ensuring that patients have a positive experience. The role performs a variety of clerical duties related to the maintenance of patient dietary records and related tallying, copying and printing. Duties/Accountabilities: 1. Processes patient food and beverage orders by: a. Answering incoming calls and verifying caller with patient record information. b. Placing patient order in food and beverage ordering system(s) by selecting prepopulated menu item(s) as per the patient’s dietary eligibility that is predetermined by the patient’s direct care practitioner(s). c. Providing alternative menu item(s) based on eligibility. d. Escalating complex or non-routine dietary orders and to Dietary Technician/Supervisor. e. Submitting order ticket to CBORD or Room Service Choice computer program. 2. Updates dietary records daily as required by patient transfers and dietary orders. Prints and distribute menus based on the needs of each patient unit. 3. Answers telephones; transfers calls, takes messages or answers routine enquiries. Communicates with food service production department on patient needs and service requirements. Escalates to Dietary Technician/Supervisor as required. 4. Maintains filing system for correspondence and departmental records. 5. Maintains statistical records such as patient meals prepared, and prepares and prints summary totals for food preparation as required. 6. Performs other related duties as assigned. Qualifications: Education, Training and Experience Grade 12 or an equivalent combination of education, training and experience. Certificate in Food Safe Level 1. Skills and Abilities • Ability to keyboard at 45 w.p.m. • Ability to communicate effectively both verbally and in writing. • Ability to deal with others effectively. • Physical ability to carry out the duties of the position. • Ability to organize work. • Ability to operate related equipment.
About Provincial Health Services Authority (PHSA)
PHSA plans, manages and evaluates selected specialty and province-wide health care services across B.C., working with the five geographic health authorities to deliver province-wide solutions that improve the health of British Columbians. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Our programs and services include: BC Cancer • BC Centre for Disease Control • BC Children's Hospital • Sunny Hill Health Centre for Children • BC Mental Health and Substance Use Services • BC Renal • BC Transplant • BC Women's Hospital and Health Centre • Cardiac Services BC • Perinatal Services BC • BC Emergency Health Services. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development. • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles. • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources. • 13 annual statutory holidays with generous vacation entitlement and accruement. • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position). • Perks including onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.