Job Overview:

As a Service Manager at Flaman Group of Companies, you will be at the forefront of ensuring the seamless operation of our service department. You’ll play a pivotal role in overseeing a team of service technicians, managing service requests, and enhancing overall customer experience. If you’re a dynamic leader with a passion for optimizing service delivery, we want you on our team.

Key Responsibilities:

• Team Leadership:
  • Lead and mentor the service team, providing guidance, training, and support to foster a collaborative and high-performing environment.
• Process Optimization:
  • Develop and implement effective service policies and procedures to maximize operational efficiency and customer satisfaction.
• Cross-Functional Collaboration:
  • Collaborate with other departments to ensure smooth integration of services and contribute to the overall success of the company.
• Customer Issue Resolution:
  • Handle escalated customer issues with professionalism and efficiency, providing timely and effective resolutions.
• Client Relationship Management:
  • Build and maintain strong relationships with clients, addressing their needs and concerns to ensure a positive customer experience.
• Preventative Maintenance:
  • Develop and maintain a preventative maintenance program for equipment and machinery, ensuring longevity and optimal performance.

Desired Qualifications & Traits:

• Minimum 2 years’ experience in a management role.
• Proven mechanical abilities, with strong working knowledge of application and repair techniques.
• Experience diagnosing electrical/mechanical issues.
• Strong leadership and interpersonal skills to effectively lead and motivate a team.
• Experience with equipment maintenance, and welding/fabrication.
• Strong analytical and problem-solving skills.
• Exceptional communication skills, both verbal and written, to interact effectively with internal teams and external clients. s

Company Overview:

We are more than just a company; we are a close-knit "Extended Family" and our culture thrives on support, team dynamics, autonomy, and social interaction, and creating a foundation for our collective success.

Our Noble Cause: People together, doing what’s right, making a difference.

Flaman is a group of individuals working together with the guidance of our 3 values: Customer Responsibility, Achievement of Goals, and Making Things Better.

• Customer Responsibility: We each have a responsibility to every customer, internally and externally, and we believe the best way for us to ensure continued success is to create the best experience for and relationship with them.
• Achievement of Goals: To empower every team member in contributing to Flaman's company goals, comprehensive training programs and ongoing support are provided, emphasizing skill development, mentorship, performance feedback, and open communication channels.
• Making Things Better: Flaman believes in making things better for our team, our communities, and our business. We take pride in the fact that we are a business that believes in giving back. We are always looking for worthy causes/people and take pride in the charitable donations of time and money we provide.

Benefits & Perks:

Are you ready to embark on a fulfilling career journey? Join our dynamic team and make a significant impact on maintaining our seamless operations. Here are some of the benefits and perks of being part of the Flaman team:

• Compensation:
  • Individually structured compensation recognizing and appreciating your commitment and efforts.
• Opportunities for Growth:
  • Take advantage of professional development opportunities and a clear career advancement path, empowering you to reach your full potential.
• Comprehensive Benefits:
  • Enjoy peace of mind with life insurance and short/long-term disability income insurance, providing financial security in unexpected circumstances.
  • Prioritize your health with our group extended medical, dental, and vision insurance plans.
• Financial Planning:
  • Secure your future with our group pension plan, complemented by employer matching savings contributions, ensuring your retirement is well-planned.
• Support & Assistance:
  • Gain access to our Family Assistance Program, offering counseling and various other forms of assistance, underscoring our commitment to your overall wellness and mental-health.

How to Apply:

Join our team where your efforts are valued, and your growth is nurtured. Be a part of an organization that cares about your success, both professionally, and personally.

Apply now by visiting our Flaman Careers Page