Manager, Soccer Operations

Who we are

We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.

Our mission

We inspire kids to believe in themselves.

Why you’ll love working at Pedalheads

Growth

Pedalheads has 250+ locations in 40+ cities with 3500+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 3 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

Culture

Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.

Opportunity

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

Purpose

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there

About the Role:

Pedalheads is seeking a Manager, Soccer Operations, to lead Soccer Programs across the Lower Mainland. Reporting to the Director, Soccer, you will successfully manage day-to-day operations.

Pedalheads prides itself on delivering robust program excellence, exceptional safety standards and personalized customer service, while achieving continued revenue growth year over year. We are looking for a leader to uphold and surpass these standards.

Working with cross-functional departments you will build and strengthen our full-time & part-time soccer teams, whilst managing consistency and excellence across multiple facilities.

You are a natural communicator and enjoy developing and strengthening internal and external relationships.

Work schedule

This is a full-time position. A typical work week for Manager, Soccer Operations would be Tuesday through Saturday and does include evenings and weekends. This is subject to change with operational needs.

Duties and responsibilities

Business Operations

• Provide strategic management of full cycle day-to-day operations of our soccer programs across our lower mainland locations.
• Grow revenue by driving sales and business results through premium customer experience, employee relations, and detail-orientated operations
• Ensures the highest standards of safety at all locations
• Liaison with field rental organisations to secure permits and ensure ongoing opportunities
• Maintain a premium experience for environment and atmosphere in all facilities

Coaching

• Deliver sessions, camps and classes to participants aged between 2-18 years of age
• Manage games, tournaments for participants 5+

Leadership

• Provides leadership, direction, and support to all Site Managers and coaches
• Document procedures, identify problems, work with the Director, Soccer to develop and adapt those procedures

Program Development

• Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at each facility
• Work with the Director, Soccer and collaborate on training to ensure high standard of programming across all fields.
• Take care of inventory checks on a regular basis. Ensuring all fields are equipped with what they need, ordering equipment and merchandise for all Pedalheads locations
• Support and execute curriculum development to ensure the continuing growth of our high-quality programming
• Complete administrative duties including answering phones and emails, taking program registrations, payments and communicating with the other teams when needed
• Assist with hiring and scheduling where needed
• Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand

Customer Service

• Provide excellent customer service initiate and monitor customer feedback, including customer satisfaction and NPS score
• Engage families on an ongoing basis regarding special events and other Pedalheads Programs, camps and lessons
• Has an empathetic approach to customers, being an active listener, acknowledging their concerns and being able to action upon them with care and deliberation
• Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.
• Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.
• Analyzes performance in quality and efficiency, and drives improvements to meet strategic goals

Competencies

• Strong and dynamic leader and mentor
• Customer service specialist
• Outstanding organizational skills, detail oriented an able to prioritize
• Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels.
• Strong collaborator within and outside your direct team with an ability to wear multiple hats
• Decisive decision maker, able to quickly diagnose problems and create solutions.
• Personal integrity and initiative; a self-starter willing to “roll up your sleeves.”

Qualifications

• A minimum of 5 years’ experience managing a team in an operations environment, tourism, hospitality, recreation or child and youth programming
• A minimum of 3 years’ experience coaching soccer to children and youth
• A minimum of 3 years’ experience with customer service and customer relations
• A high proficiency with Microsoft Excel or similar spreadsheet software
• Must have a valid driver’s license and the ability to move between locations as needed
• Post secondary education; an undergraduate degree in business, operations, management, recreation, tourism or a combination of education and experience
• Must be flexible to work evenings and weekends

Assets

• Experience working in recreation, children’s programming, hospitality, and/or the restaurant industry
• Experience with ADP Workforce Now, scheduling, approving hours
• Experience managing large teams (40+)
• Experience in prospecting and/or sales
• Previous experience with CRM

PAY AND PERKS

The successful candidate will be paid an annual salary of $60,000 to $80,000, commensurate with experience, based on a 40-hour work week, (Tuesday- Saturday) and does include evenings and weekends.

Finding the perfect person for this job is very important to us and we recognize the value in that;

• Annual profit share eligibility;
• Personalized benefits through our health and wellness program;
• Retirement benefits - RRSP matching program;
• We offer above average vacation entitlement to enjoy over the rest of the year, including an annual paid holiday closure;
• Annual professional development allowance;
• Support, including some paid time, for community responsibility/volunteering;
• Maternity and parental leave top up;
• Annual staff trip/retreat for planning and year end celebrations. Previous trips include Cabo San Lucas, Puerto Vallarta, Los Angeles, and Palm Springs;
• Growth and advancement.

APPLICATION PROCESS

To apply please submit your application online.

This is a truly amazing time for Pedalheads and we’re excited to be expanding our team and creating so much opportunity and growth for both our staff and the kids that come to our camps. Apply now and find out why Pedalheads people love what we do.

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

We welcome applications from individuals of all identities and backgrounds. If you face any barriers to employment or require financial assistance or other accommodation during the recruitment and/or employment process, please feel free to contact the People and Culture team in confidence.

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