Selkirk GM is a leading automotive dealership committed to delivering exceptional customer service and top-quality vehicle maintenance. We’re looking for a dedicated and organized Customer Service Representative to support our Service Department. The Customer Service Representative plays a key role in ensuring a smooth and professional experience for our customers and internal teams, along with providing support driving the customer shuttle.

Key Responsibilities:

• Greet and assist customers in person and over the phone in a professional, friendly manner

• Schedule service appointments and manage service calendar efficiently

• Provide administrative support to Service Advisors and the Service Manager

• Coordinate internal repair orders from sales, parts, and other departments

• Update customer records and service histories in the dealership management system

• Communicate service status updates to customers and internal stakeholders

• Handle incoming inquiries, concerns, and escalate as needed to ensure prompt resolution

• Maintain a clean, organized, and welcoming service reception area and shuttle vehicle

• Drive customers to and from the dealership in a timely and courteous manner

Qualifications:

• Previous customer service or dealership experience

• Strong organizational and multitasking abilities

• Excellent communication and interpersonal skills

• Proficient in Microsoft Office and dealership management software

• Team-oriented, reliable, and able to work in a fast-paced environment

• High school diploma or equivalent

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews.

Requests for reasonable accommodation will be accepted during the hiring process.