Department / Branch: Compliance Department

Reports To: Deputy Chief Compliance Officer

Employment Type: Full-Time Permanent

Location: Downtown Head Office

Responsibilities:

• Oversee and manage the Bank’s Privacy Program to ensure compliance with federal and provincial privacy laws (e.g., PIPEDA, Quebec, BC, Alberta) and internal data protection policies;
• Lead and manage the Bank’s Complaint Handling and Issue Management Programs;
• Identify, assess, and prioritize compliance issues, and implement effective action plans;
• Prepare and review regulatory filings and reports to agencies such as the Office of the Privacy Commissioner, OSFI, FCAC, etc.;
• Provide strategic leadership in privacy governance, complaints and issue management, risk mitigation, awareness, and regulatory compliance across all departments;
• Oversee investigations and take appropriate actions to mitigate risk and meet regulatory reporting obligations;
• Develop, implement, and update relevant compliance policies and procedures;
• Contribute to building and maintaining compliance reports (e.g., Chief Compliance Officer reporting);
• Prepare and deliver compliance-related presentations as required;
• Assist in the development and maintenance of the Regulatory Compliance Management (RCM) Framework, including the Financial Consumer Protection Framework (FCPF);
• Provide training and support on the use of Resolver, including developing training materials, administrating the system, and capturing controls;
• Deliver hands-on training to relevant staff to ensure effective use of Resolver in meeting regulatory requirements;
• Support other regulatory compliance tasks as assigned.

Qualifications:

• Bachelor’s degree in Legal Studies, Business Administration, or a related field;
• Minimum of 10 years of progressive experience in privacy, data protection, compliance, and regulatory roles within the Canadian financial services industry;
• At least 7 years in a senior compliance role working closely with executive decision-makers;
• In-depth knowledge of Canadian privacy legislation and regulatory bodies;
• Strong understanding of evolving regulations and best practices in the financial sector;
• Demonstrated skills in analysis, communication, problem-solving, and project management;
• Valid professional designation in Compliance (e.g., CCEP, CIPP/C, CAMS) is considered an asset.

Job Type: Full-time

Additional pay:

• Overtime pay

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• Monday to Friday

Education:

• Bachelor's Degree (preferred)

Experience:

• Privacy / Data Protection / Compliance / Regulatory: 10 years (preferred)

Work Location: In person