Customer Success Supervisor

CALL CENTER FT

GREENWORKS CANADA HEADQUARTERS, East Gwillimbury, ON, CA

Hourly Range: $24 – Supervisor

Available shifts: Starting July 14th

Saturday & Sunday 9:30am-5:30pm

Monday – Wednesday 9:00am-5:30pm

In office positions only

Benefits

• Single Health Coverage
• Single Dental Coverage
• Opportunities for career progression
• Product discount
• Complimentary Coffee onsite
• Substantial Referral Bonus, and much more!

Key Responsibilities:

• Assisting Agents with approval to send from Sales Force, Toll RD, Mec – Whole goods, Batteries etc.

• Answer agent inquiries regarding trouble shooting and coach how to find the details themselves

• Customer Escalations

• Assist with Chats, phones and Sale Force queues when required

• Conduct Case Checks and populate accordingly into tracker

• Assist and review your KPI group – ensure KPI is met, coaching’s, review calls, orders – Log accordingly

• Assist and partake in any additional Training provided

• Take ownership of customers issues and follow problems through to resolution

• Maintain a professional working environment, including personal hygiene policy and cell phone use.

• Enforcement of professional dress code

• Following attendance and punctuality procedures and policies

• Adhering to all company policies

• Complete end of shift report

• Maintain/Update daily tracker

• All other duties as assigned by management

• Partake in additional training

• Advance of supervisor meetings

• Testing for new projects

• Complete coaching’s

• Provide review details for KPI agents

Experiences and qualifications required:

• Be courteous and maintain a "customer first" attitude when resolving issues over the phone
• Proficient in MS Office, Outlook, Internet Explorer, and comfortable working with multiple screens
• Strong attention to detail and accuracy while multitasking
• Team player, willing to assist colleagues with high order volumes when needed
• Ability to work independently and seek help when necessary
• Proficiency in English required

Nice to have qualifications:

• Schedule flexibility
• Previous call center experience

Company Overview:

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. The company distributes Greenworks branded and private label products such as AC and battery-operated outdoor lawn mowers, trimmers, pressure washers, blowers, hedge trimmers, chainsaws, pole saws, snow throwers, power tools, lawn carts and more. We support numerous brands and sell our products in all major box stores as well as online. Please visit https://greenworkstools.ca/ for more information on our products.

Join our amazing team and become a valued member of our Greenworks family.

Note: Currently we are not offering part time positions please only apply if you are seeking full time employment