Client Success Manager
Top Benefits
About the role
Join Hotspex Media! 🙌 #1 Ranked Media Buying and Planning Agency on Clutch.co
🔥 Finalist 'Best AI Tool', 2024 Digiday Technology Awards
🎉 Hybrid Work Model (1 Day in Office / Week)
🥇 Winner of Waterstone Canada's Most Admired Corporate Cultures
❤️ Comprehensive Benefits Package and Wellness Spending Account
Key Responsibilities:
- Act as a primary or supporting point of contact for client accounts, maintaining strong knowledge of clients’ businesses.
- Own working relationships with client teams, managing expectations and deliverables.
- Guide internal team on the development of strategic and tactical media plans
- Develop strategic media plans based on execution strategy, rationale and key objectives to deliver on campaign goals.
- Explore and evaluate new media opportunities and determine how they fit within client business objectives and budgets
- Work with Ad Operations team to align on KPIs. campaign implementation, and testing strategies for cross-channel digital campaigns.
- Lead and support on the creation of campaign reports and communication of insights to clients.
- Promote collaboration and responsiveness while maintaining a level-headed perspective.
- Work as a team! Sometimes you’ll be in crunch mode, sometimes it’ll be other members of our team. Have each other’s back!
Strategic Expectations:
- Be a problem solver, without having a fear of asking for help and/or guidance.
- Grow existing accounts by cultivating new relationships across multiple lines of business.
- Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.
- Uphold overall agency processes and best practices to support internal efficiency, ensure quality, and meet timelines — while also identifying opportunities for growth and innovation.
- Deliver exceptional customer success, working with the senior client success leads and Account Directors to review customer satisfaction and create opportunities for growth & improvement.
Skills and Requirements:
- Bachelor’s degree required
- 4+ years of digital media planning and client account management experience
- In-depth understanding of paid media concepts, key terms, and tactical investment strategies.
- Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata, ComScore, SEM Rush)
- Experience with presentation software (e.g. Keynote, Powerpoint)
- Excellent written and verbal communicator
- Profound attention to detail
- Experience working in advertising agencies or brand marketing teams
Our Values: We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us.
- 🦁 Courage
- 1️⃣ One Team
- 💪 Resilience
- 🚀 Empowerment
Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce. Compensation Range: CA$75K - CA$95K
About Hotspex Media
Hotspex Media is the #1 ranked media buying and planning agency, as reviewed by clients on Clutch.co. The company was also recently named among the Ad Age's best places to work 2023 and the 103rd fastest growing tech company in North America, per Deloitte #Fast500.
Operating as a trading desk, Hotspex Media serves as strategic media planners for brands and agencies, offering custom solutions that directly address business and marketing objectives instead of taking a "one size fits all approach". All advertising planned, executed, and measured by one internal team. No outsourcing.
Client Success Manager
Top Benefits
About the role
Join Hotspex Media! 🙌 #1 Ranked Media Buying and Planning Agency on Clutch.co
🔥 Finalist 'Best AI Tool', 2024 Digiday Technology Awards
🎉 Hybrid Work Model (1 Day in Office / Week)
🥇 Winner of Waterstone Canada's Most Admired Corporate Cultures
❤️ Comprehensive Benefits Package and Wellness Spending Account
Key Responsibilities:
- Act as a primary or supporting point of contact for client accounts, maintaining strong knowledge of clients’ businesses.
- Own working relationships with client teams, managing expectations and deliverables.
- Guide internal team on the development of strategic and tactical media plans
- Develop strategic media plans based on execution strategy, rationale and key objectives to deliver on campaign goals.
- Explore and evaluate new media opportunities and determine how they fit within client business objectives and budgets
- Work with Ad Operations team to align on KPIs. campaign implementation, and testing strategies for cross-channel digital campaigns.
- Lead and support on the creation of campaign reports and communication of insights to clients.
- Promote collaboration and responsiveness while maintaining a level-headed perspective.
- Work as a team! Sometimes you’ll be in crunch mode, sometimes it’ll be other members of our team. Have each other’s back!
Strategic Expectations:
- Be a problem solver, without having a fear of asking for help and/or guidance.
- Grow existing accounts by cultivating new relationships across multiple lines of business.
- Stay up to date on digital media trends and new opportunities that can be leveraged to enhance new or upcoming campaigns.
- Uphold overall agency processes and best practices to support internal efficiency, ensure quality, and meet timelines — while also identifying opportunities for growth and innovation.
- Deliver exceptional customer success, working with the senior client success leads and Account Directors to review customer satisfaction and create opportunities for growth & improvement.
Skills and Requirements:
- Bachelor’s degree required
- 4+ years of digital media planning and client account management experience
- In-depth understanding of paid media concepts, key terms, and tactical investment strategies.
- Experienced with media research platforms (e.g. Nielsen Commspoint, Vividata, ComScore, SEM Rush)
- Experience with presentation software (e.g. Keynote, Powerpoint)
- Excellent written and verbal communicator
- Profound attention to detail
- Experience working in advertising agencies or brand marketing teams
Our Values: We know our people are what allows us to achieve all that we do and that’s why it’s important that everyone we bring onto our team lives our values with us.
- 🦁 Courage
- 1️⃣ One Team
- 💪 Resilience
- 🚀 Empowerment
Hotspex Media Inc. is an equal opportunity employer and values diversity in its workforce. Compensation Range: CA$75K - CA$95K
About Hotspex Media
Hotspex Media is the #1 ranked media buying and planning agency, as reviewed by clients on Clutch.co. The company was also recently named among the Ad Age's best places to work 2023 and the 103rd fastest growing tech company in North America, per Deloitte #Fast500.
Operating as a trading desk, Hotspex Media serves as strategic media planners for brands and agencies, offering custom solutions that directly address business and marketing objectives instead of taking a "one size fits all approach". All advertising planned, executed, and measured by one internal team. No outsourcing.