About the role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description The claims service representative is responsible for obtaining first notice of loss reports for auto and property claims. The individual handles customer questions on process, policies, and next steps, and updates claim information.
Key Responsibilities
- May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Education
- High School Diploma or GED (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
About Allstate Canada
Insurance plays an important role in Canada. We help customers protect the people and things that matter most in their lives. We pursue that by staying true to our values: integrity, inclusive diversity and equity, and collective success. We believe our employees are our greatest strength, so we strive to create an environment for people to flourish by focusing on wellness, work flexibility, collaboration, contribution and growth – both for the company and for careers. In fact, our corporate culture is one of our strongest assets and a key differentiator for us as an employer. Allstate Canada currently operates in five provinces – Alberta, Ontario, Quebec, New Brunswick and Nova Scotia. Our network of agents speak many different languages as they live and work in communities they share with customers. Check out our Jobs page for opportunities that match your experience and qualifications in your local community, or at our corporate office locations in Markham, Ontario and Anjou, Quebec.
To learn more about us, browse our company posts, testimonials and role-specific information, or visit allstate.ca
You can also find us on Facebook and Instagram @AllstateCanada.
About the role
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description The claims service representative is responsible for obtaining first notice of loss reports for auto and property claims. The individual handles customer questions on process, policies, and next steps, and updates claim information.
Key Responsibilities
- May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed
- Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Receives, screens, and routes incoming telephone calls and other electronic correspondence
- Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers
- Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
Education
- High School Diploma or GED (Preferred)
Experience
- 0-2 years experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
About Allstate Canada
Insurance plays an important role in Canada. We help customers protect the people and things that matter most in their lives. We pursue that by staying true to our values: integrity, inclusive diversity and equity, and collective success. We believe our employees are our greatest strength, so we strive to create an environment for people to flourish by focusing on wellness, work flexibility, collaboration, contribution and growth – both for the company and for careers. In fact, our corporate culture is one of our strongest assets and a key differentiator for us as an employer. Allstate Canada currently operates in five provinces – Alberta, Ontario, Quebec, New Brunswick and Nova Scotia. Our network of agents speak many different languages as they live and work in communities they share with customers. Check out our Jobs page for opportunities that match your experience and qualifications in your local community, or at our corporate office locations in Markham, Ontario and Anjou, Quebec.
To learn more about us, browse our company posts, testimonials and role-specific information, or visit allstate.ca
You can also find us on Facebook and Instagram @AllstateCanada.