Job Description

Job Title: Customer Support Services

Reports To: Customer Service Manager

Purpose: The Customer Support Services Clerk is responsible for providing excellent customer service and customer care.

Essential Functions: Job description

Position: Customer Service Representative

Job Description:

The Customer Service Representative will play a key role in assisting our advisors provide the best service available to our customers. If you have what it takes to provide the Best Experience for our clients and want to join an amazing team we want to hear from you.

Core Duties & Responsibilities:

• .Greet customers in a professional manner and with a friendly tone
• Manage rental vehicle check in and check out
• Provide valet service for our customers when required
• Perform quality checks on customer vehicles when repairs are complete
• Assist advisors when needed (phone calls, scanning, emails, run parts ect..)
• Dress customer vehicles and park for tech before entering the shop
• Handle incoming calls to help with customer appointments and also outgoing calls
• Bring a positive attitude to the team

Requirements:
·Strong phone contact handling skills and active listening ability
· Excellent communication skills (phone, email and in person)
· Ability to multi-task, prioritize, manage time well and manage stress well enough to keep a high level of customer satisfaction
· Ability to work independently as well as in a team environment, collaborating with team members to achieve common goals
· Ability to be proactive while also being able to be a very passive support player when the situation demands it

Job Types: Full-time, Permanent

Salary: $16.00-$18.00 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Store discount
• Vision care

Job Type: Full-time

Pay: $16.00 per hour

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Dartmouth, NS B2W 2M3: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

• Driving License with clean driving record (required)

Work Location: In person