About the role
Job: Field Technical Support Consultant 3 Duration: 2 Years Job Description: The role would be 3 days a week. Currently it is Tues-Thursday with hours of 7-4.
The Onsite Technician is responsible for providing technical support and maintenance services to ensure the smooth operation of systems and equipment. This role involves troubleshooting, repairing, maintaining hardware and software components, and IMACD events (Install, Move, Add, Change, De-install), as well as providing assistance to end-users.
The Onsite Technician plays a crucial role in maintaining the functionality and performance of IT assets, directly impacting the quality-of-service delivery and user satisfaction. By ensuring timely resolution of issues and proactive maintenance, the Onsite Technician contributes to the overall efficiency, effectiveness and continuity of Festo business.
Responsibilities: • Provide technical support and troubleshooting for hardware and software issues.
• Maintain and repair various types of assets, including computers, printers, and network equipment.
• Ensure all tickets are created and managed in the ITSM system.
• Collaborate with other IT team members to resolve complex issues.
• Document all work performed and maintain accurate records.
Qualifications and Skills: • Proven experience as an Onsite Technician or similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Familiarity with various asset types, including computers, printers, and network equipment.
• ITSM knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”
About the role
Job: Field Technical Support Consultant 3 Duration: 2 Years Job Description: The role would be 3 days a week. Currently it is Tues-Thursday with hours of 7-4.
The Onsite Technician is responsible for providing technical support and maintenance services to ensure the smooth operation of systems and equipment. This role involves troubleshooting, repairing, maintaining hardware and software components, and IMACD events (Install, Move, Add, Change, De-install), as well as providing assistance to end-users.
The Onsite Technician plays a crucial role in maintaining the functionality and performance of IT assets, directly impacting the quality-of-service delivery and user satisfaction. By ensuring timely resolution of issues and proactive maintenance, the Onsite Technician contributes to the overall efficiency, effectiveness and continuity of Festo business.
Responsibilities: • Provide technical support and troubleshooting for hardware and software issues.
• Maintain and repair various types of assets, including computers, printers, and network equipment.
• Ensure all tickets are created and managed in the ITSM system.
• Collaborate with other IT team members to resolve complex issues.
• Document all work performed and maintain accurate records.
Qualifications and Skills: • Proven experience as an Onsite Technician or similar role.
• Strong knowledge of computer hardware, software, and network systems.
• Familiarity with various asset types, including computers, printers, and network equipment.
• ITSM knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”