About the role
Summary
The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.
Key Responsibilities
1. End-User Support
- Ensure users can effectively perform their roles using the IT tools provided.
- Deliver support with a friendly, respectful, and solution-oriented attitude.
- Actively follow up on open cases to ensure resolution.
- Provide basic training on XTL systems and software (e.g., email, phones).
2. Access & Security
- Maintain user credentials and profiles within XTL systems.
- Enforce IT security protocols and compliance standards.
3. System & Network Maintenance
- Continuously seek improvements in IT processes and service delivery.
- Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
- Proactively identify and resolve technical issues, escalating when necessary.
- Monitor system backups and perform data recovery as needed.
- Deploy IT equipment and software to end users.
- Document solutions and contribute to the IT knowledge base.
- Maintain a clean and organized IT environment.
Desired Skills & Experience
- Microsoft Active Directory
- Microsoft 365
- Microsoft Windows Server
- VMware
- Windows 10/11 and macOS
- iPhone and Android mobile device support
- Microsoft SQL Server
- VoIP systems
Core Values & Attributes
- Strong customer service mindset with a focus on user satisfaction.
- Positive, respectful, and team-oriented attitude.
- Proactive and resourceful problem solver.
- Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.
For more information, please contact Purnima at 514-636-1499 ext. 9052
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: www.xtl.com/en
XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
#Qcjob
3rxZ0bVIFB
About XTL Transport Inc.
About us
XTL is a privately held Canadian asset based Transportation Management Company with Terminals & Offices in Langley BC, Airdrie AB, Etobicoke ON, Vaudreuil QC & Boucherville QC.
XTL Transport Inc. is celebrating 31+ years of value-add services.
XTL consists of XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI) & XTL Container Inc. (XTC).
Approx. 400 Power Units with 1,200 Dry, Temperature Controlled & Refrigerated Trailers (53' - 110" mix of tandems, tridems equipment with barn doors & roll-up doors).
650,000 Square Feet of heated Warehousing, Cross-Docking & Distribution capabilities in both Toronto & Montreal. Fully equipped with Rail Siding.
Specialties:
Providing strategic Quality value add services to existing & potential new Clients's Supply Chain. Leveraging Strategic partnerships & exceeding Client's Expectations.
By leveraging our proprietary assets, technology and expertise, XTL Group is well equipped to offer diversified and Integrated Transportation Management Logistics Solutions for Temperature Controlled commodities
About the role
Summary
The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.
Key Responsibilities
1. End-User Support
- Ensure users can effectively perform their roles using the IT tools provided.
- Deliver support with a friendly, respectful, and solution-oriented attitude.
- Actively follow up on open cases to ensure resolution.
- Provide basic training on XTL systems and software (e.g., email, phones).
2. Access & Security
- Maintain user credentials and profiles within XTL systems.
- Enforce IT security protocols and compliance standards.
3. System & Network Maintenance
- Continuously seek improvements in IT processes and service delivery.
- Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
- Proactively identify and resolve technical issues, escalating when necessary.
- Monitor system backups and perform data recovery as needed.
- Deploy IT equipment and software to end users.
- Document solutions and contribute to the IT knowledge base.
- Maintain a clean and organized IT environment.
Desired Skills & Experience
- Microsoft Active Directory
- Microsoft 365
- Microsoft Windows Server
- VMware
- Windows 10/11 and macOS
- iPhone and Android mobile device support
- Microsoft SQL Server
- VoIP systems
Core Values & Attributes
- Strong customer service mindset with a focus on user satisfaction.
- Positive, respectful, and team-oriented attitude.
- Proactive and resourceful problem solver.
- Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.
For more information, please contact Purnima at 514-636-1499 ext. 9052
You’ll find your place at XTL!
To learn more about our job opportunities, visit our website: www.xtl.com/en
XTL is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.
We encourage all interested individuals to apply, but only those selected for an interview will be contacted.
#Qcjob
3rxZ0bVIFB
About XTL Transport Inc.
About us
XTL is a privately held Canadian asset based Transportation Management Company with Terminals & Offices in Langley BC, Airdrie AB, Etobicoke ON, Vaudreuil QC & Boucherville QC.
XTL Transport Inc. is celebrating 31+ years of value-add services.
XTL consists of XTL Transport Inc. (XTL), XTL Logistics Inc. (XLI), XTL Distribution Inc. (XDI) & XTL Container Inc. (XTC).
Approx. 400 Power Units with 1,200 Dry, Temperature Controlled & Refrigerated Trailers (53' - 110" mix of tandems, tridems equipment with barn doors & roll-up doors).
650,000 Square Feet of heated Warehousing, Cross-Docking & Distribution capabilities in both Toronto & Montreal. Fully equipped with Rail Siding.
Specialties:
Providing strategic Quality value add services to existing & potential new Clients's Supply Chain. Leveraging Strategic partnerships & exceeding Client's Expectations.
By leveraging our proprietary assets, technology and expertise, XTL Group is well equipped to offer diversified and Integrated Transportation Management Logistics Solutions for Temperature Controlled commodities