How this Position Supports

As an integral member of the team creating a cost effective, excellent customer experience, the

Inside Sales Representative – Parts Specialist is responsible for providing support to our client customers and Account Representatives. It relies on the Inside Sales Representative to make good business decisions that reflect an effective use of company resources. The incumbent should be proficient in the Microsoft Office suite of applications and have prior exposure to CRM and ERP software. The individual should be a hands-on, organized and motivated individual with a desire to help the company grow its operations.

Duties and Responsibilities

Under the supervision of the Vice-President, Sales, the duties and responsibilities of the Inside Sales Representative – Parts Specialist include, but are not limited to, the following:

Sales Support

• Handle incoming customer calls, fulfilling parts, tooling and supplies requirements in accordance with customer service standards;

• On a timely basis, enter customer quotations, purchase orders, and sales orders into Navision ERP system;

• Track orders, monitoring their progress to ensure timely delivery, communicating with parts suppliers by email and phone as necessary and recording correct and up to date information in ERP system;

• Keep customers informed of current delivery status and accurately respond to customer inquiries.

• Handle incoming customer calls and office visits for machine inquiries, directing customers to the appropriate Account Representative in accordance with customer service standards;

• Support the sales team in achieving sales and operational goals, including generating machine sales leads from parts sales; and

• Continually update accurate sales activity and customer information in the CRM & ERP systems to support customer service standards.

• Assist in managing the current and future development of the on-line store.

Minimum Requirements

• Parts sales and customer service experience is required;

• Knowledge of woodworking machinery/parts is beneficial;

• Excellent computer skills and experience with the Microsoft Office suite of software is required;

• Knowledge of Microsoft Dynamics software (CRM and Navision) is an asset;

• Highly organized with a high level of accuracy and thoroughness;

• Ability to take initiative and be proactive in follow-through;

• Good written and verbal communication skills;

• Highly motivated and energetic with a positive attitude;

• Keen interest in providing superior customer service;

• Proven ability to prioritize, multi-task, and problem solve to anticipate customer needs; • Ability to work well under pressure and to meet deadlines; and

• Motivated to learn.

Working Conditions

• Work normal business hours and may, from time to time, be required to do some work in the evenings or outside normal working hours;

• Able to work on a computer for long periods of time;

• Able to concentrate for extended periods and maintain attention to detail and accuracy;

• Able to stay focused and productive in a busy, open area office; and

Able to manage multiple sales orders and deadlines.