Customer Service Agent English Speaking CC ON-SITE, WINNIPEG ONLY
About the role
Customer Service Agent English Speaking ON-SITE
Job Type: Full Time
Hours: Vary
Salary: $17.00 CAD
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Job Duties / Responsibilities / Essential Functions:
Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients
Required Knowledge /Skills / Abilities / Qualifications:
Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate is required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
About AnswerNet
If you are interested in growing your business or increasing efficiency, AnswerNet has the expertise, technology, and people to help you take your company to new heights! As your call center partner, we realize we are an extension of your brand, a privilege we take very seriously. To protect your brand and deliver on our promise of exceptional customer service, you benefit from one of the most comprehensive agent training programs in the industry.
With 31 contact centers in the United States and Canada, you can take advantage of more than 50 different telephony-related services, including traditional inbound, outbound, and BPO work, as well as customized programs to meet your specific needs. With no program too big or too small, AnswerNet looks forward to adding you to our roster of more than 10,000 satisfied customers.
Customer Service Agent English Speaking CC ON-SITE, WINNIPEG ONLY
About the role
Customer Service Agent English Speaking ON-SITE
Job Type: Full Time
Hours: Vary
Salary: $17.00 CAD
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Job Duties / Responsibilities / Essential Functions:
Receive English inbound calls
Place outbound calls to existing English clients and customers
Answer questions from English customers and forward messages to clients
Meet Quality Assurance requirements and other key performance metrics
Maintaining a working knowledge of company products, services, and promotions for our clients
Required Knowledge /Skills / Abilities / Qualifications:
Excellent interpersonal, written, and oral communication skills
Flexible availability (we are a 24/7 call center)
English candidate is required for this position
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objectives
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced professional working environment
Ability to learn and navigate new software quickly
Goal-oriented with professional work ethics
Basic knowledge of Microsoft Office
Leadership skills
Reliable transportation
Previous Customer Service experience
Customer Service: 1 year (Preferred)
Behaviors
Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
About AnswerNet
If you are interested in growing your business or increasing efficiency, AnswerNet has the expertise, technology, and people to help you take your company to new heights! As your call center partner, we realize we are an extension of your brand, a privilege we take very seriously. To protect your brand and deliver on our promise of exceptional customer service, you benefit from one of the most comprehensive agent training programs in the industry.
With 31 contact centers in the United States and Canada, you can take advantage of more than 50 different telephony-related services, including traditional inbound, outbound, and BPO work, as well as customized programs to meet your specific needs. With no program too big or too small, AnswerNet looks forward to adding you to our roster of more than 10,000 satisfied customers.