ABOUT US: The Sheraton Cavalier Calgary Hotel is a large 285 room full service property with restaurant, pub, and lounge as well as large catering operation, pool, and fitness facilities. With our supportive and collaborative team, the opportunities for professional and personal growth are extensive. We value professionalism, adaptability, community focus, assured service, and a welcoming attitude. At Sheraton, we are the world’s gathering place.

JOB FUNCTION: Provide sales managers one reservations point of contact. Handle all reservations aspects of a group. and other group reservation functions. Work as a Reservations Agent booking corporate clients and VIPs as required through email & sales requests, Supporting the reservations and sales offices by accurately creating, maintaining, and closing room blocks and responding to all reservations related requests.

RESPONSIBILITIES:

• Handle all reservations aspects of groups including inputting rooming lists, in house correspondence, communicating room block cut off dates to sales managers, and providing requested literature and confirmation numbers
• Monitor room blocks for accuracy (cut off dates, pick up, suite blocks, rates, etc.) ensuring to keep group blocks balanced and rooms blocked to rooms used
• Create room blocks for clients with under 10 rooms and direct billing
• Handle reservation requests for specific associations and corporate contacts
• Assist with corporate rate building and wedding/social blocks
• Build last minute groups within Lightspeed
• Handle last minute additions/changes/cancellations to current room lists & reservations, and update/modify billing/comments to existing group masters & reservations
• Report pick up in CI
• Open and close the house
• Learning and managing the OneYield system
• Handle all VIP and upgraded accommodation, including assisting with amenities & guest room/ attractions packages per the sales team
• Keep groups balanced between all systems (CI, MARSHA, Lightspeed) & monitor OneYield redundancy
• Maintain Air Crew blocks, monthly manifests, and requirement updates
• Track monthly production by airlines and other groups, provide updates to Director of Sales
• Assist with administration of Group Bonvoy Points
• Complete 3rd party billing for corporate reservations
• Perform all duties in a safe manner according to established safe work practices.
• Report any accidents, injuries, near misses and/or hazardous conditions.
• Other related duties as necessary.

QUALIFICATIONS:

• Working knowledge of GEAC and Lightspeed.
• Previous hotel front office experience (1-2 years)
• Excellent verbal, written and interpersonal skills.
• Professional telephone etiquette.
• Ability to work in a fast paced, customer focused environment.
• Able to spend extended lengths of time viewing a computer screen, sitting up to 8 hours per day
• Must possess basic computer skills and computational ability including manual dexterity
• General knowledge of the city and attractions.
• Punctual and reliable.

HOURS OF WORK: Tuesday—Saturday; 8:30am - 5:00pm in general, some flexibility required based on business levels.

REPORTS TO: Rooms Division Manager & Director of Sales

Job Types: Full-time, Permanent

Expected hours: 32 – 40 per week

Benefits:

• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Work Location: In person

Application deadline: 2025-07-16