About the role
Job Description
Reporting to the Operations Manager, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.
Qualifications
- Post-Secondary education in Business, Administration, or other relevant field
- Minimum of two (2) years’ experience in a business/operations role plus a minimum of two (2) years’ experience in a supervisory role is required
- Superior oral and written communication skills to effectively interact with staff, clients, families and other stakeholders
- Effective skills in critical thinking, business acumen and problem solving
- Excellent computer skills including experience in Word and Excel are required
- Knowledge of the Procura software system will be an asset
- Able to provide a current, clear criminal background check dated within 6 mos of hire
Responsibilities
- Provide in-depth training and onboarding education for scheduling for new Coordination Staff with assistance of On-site Trainer
- Monitor and provide coaching and performance management to Coordinators
- Assist in reviewing, supporting Procura Coordination training resources
- Formulating plan and follow through with training to address new and existing Coordinator knowledge gaps
- Proficient in coordination position to fill in on a desk for coordination where absences occur.
- Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
- Create and maintain work schedules for Coordination Teams
- Works with Coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with Supervisors
- Has full understanding of Collective Agreement Language and requirements as it pertains to Coordination where applicable
- Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets.
Customer Service
- Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments (i.e. Accounting, People & Culture, Information Technology)
- Provides reports to appropriate professionals regarding Patient and PSS/Nursing status.
- Collaborates with accounting to ensure accurate and timely billing and payroll functions.
- Provides support and general direction to PSS/Nursing Workers, as appropriate.
- Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional.
Time Type:
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
About ParaMed Home Health Care
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.
About the role
Job Description
Reporting to the Operations Manager, the Supervisor of Coordination will be responsible for the supervision of the Coordination team in addition to other administrative functions supporting operational excellence within an assigned branch.
Qualifications
- Post-Secondary education in Business, Administration, or other relevant field
- Minimum of two (2) years’ experience in a business/operations role plus a minimum of two (2) years’ experience in a supervisory role is required
- Superior oral and written communication skills to effectively interact with staff, clients, families and other stakeholders
- Effective skills in critical thinking, business acumen and problem solving
- Excellent computer skills including experience in Word and Excel are required
- Knowledge of the Procura software system will be an asset
- Able to provide a current, clear criminal background check dated within 6 mos of hire
Responsibilities
- Provide in-depth training and onboarding education for scheduling for new Coordination Staff with assistance of On-site Trainer
- Monitor and provide coaching and performance management to Coordinators
- Assist in reviewing, supporting Procura Coordination training resources
- Formulating plan and follow through with training to address new and existing Coordinator knowledge gaps
- Proficient in coordination position to fill in on a desk for coordination where absences occur.
- Runs and reviews daily, weekly monthly reports and or provide action plan to reduce missed care because of coordination error, unfilled visits, incomplete care plan entries, overtime hours, under-utilized worker schedules and work with recruiting to review workforce requirements
- Create and maintain work schedules for Coordination Teams
- Works with Coordination teams to ensure all vacation and time off requests have coverage for patients in consultation with Supervisors
- Has full understanding of Collective Agreement Language and requirements as it pertains to Coordination where applicable
- Monitor key metrics such as missed care, canceled visits, and referral acceptance and hold coordination team accountable to meet set targets.
Customer Service
- Communicates regularly with Patients/caregivers, PSS/Nursing Workers, funders and various Corporate or local departments (i.e. Accounting, People & Culture, Information Technology)
- Provides reports to appropriate professionals regarding Patient and PSS/Nursing status.
- Collaborates with accounting to ensure accurate and timely billing and payroll functions.
- Provides support and general direction to PSS/Nursing Workers, as appropriate.
- Receives concerns from Patients and PSS/Nursing Workers with regards to scheduling practices and redirects to appropriate professional.
Time Type:
Full time
Join us as we continue our 40-year tradition to help people live better and provide the most compassionate care possible! Join a winning team and let’s succeed together!
ParaMed Home Health Care accommodates the needs of job applicants throughout its recruitment and selection processes upon request.
About ParaMed Home Health Care
ParaMed has been providing home care and wellness solutions across Canada since 1974 and is a nationally accredited provider with Exemplary Standing by Accreditation Canada.
We ensure our care providers access to ongoing opportunities to hone their skills and upgrade their credentials, are supported with regular management and supervisory resources and regularly coached on best practices.
ParaMed is a place to grow. Our commitment to our team members and the work they do means that you can expect exceptional care providers who are well trained, supported, and engaged.
When you choose ParaMed, you access our qualified personnel and gain from our more than 50 years of proven experience providing clinical, therapeutic and home support services and a 10,000 member strong workforce.