Job Role: System Configuration Engineer

Location: West Coast Canada (Virtual)

Who We Are

Imagine what the world’s finest organizations could achieve if all their employees were coached to be their absolute best. At EZRA, we’re on a mission to make that a reality.

We believe coaching helps people truly understand themselves, what holds them back, and where they want to go. That mindset fuels not just our client work but how we operate as a team. We take pride in what we do and how we support each other to do it. Every team member gets access to coaching (plus some other great perks) because we believe in practicing what we preach.

EZRA is the fastest-growing global coaching company, working with many of the world’s leading organizations. If this sounds like your kind of mission, we’d love to meet you.

The Role

We’re looking for a highly organized and proactive System Configuration Engineer to join our growing Technology Operations team. In this role, you’ll support global program implementation by setting up and configuring client programs and demo environments in our internal systems.

This is a key role at the intersection of Client Experience, Operational Effectiveness, and Technology . You’ll work closely with cross-functional partners to ensure our coaching programs are launched smoothly and accurately - applying deep product knowledge, strong attention to detail, and a collaborative mindset to deliver a high-quality experience.

What You’ll Do

• Own the end-to-end setup of new client programs, from project close to launch, and throughout their lifecycle.
• Configure program settings and participant data in our internal platforms.
• Collaborate with Operational Effectiveness , Client Success , Product and Program Support teams using tools like Salesforce, Slack, Teams and email.
• Coordinate and support demo program setup for prospective clients.
• Provide platform guidance and best practices to internal stakeholders.
• Troubleshoot configuration issues and proactively escalate risks.
• Test and validate new features; share feedback with Product and Engineering teams.
• Stay current on platform functionality and product roadmap developments -become a subject matter expert!

About You

You have:

• 2+ years of experience in application support, implementation, or a similar role
• A degree in an IT-related field, or equivalent work experience
• Meticulous attention to detail and a focus on process accuracy
• Strong communication skills and a collaborative approach to working with others
• A customer focused mindset with a drive for quality
• Confidence working independently in a fast-paced, remote-first environment

Bonus points if you have:

• Experience working across global teams and time zones
• Experience with cloud-based systems
• Familiarity with tools like Slack, Jira, Zendesk and Salesforce
• Multilingual capabilities

You are:

• A strong team player who values open communication and shared goals
• Calm under pressure and comfortable managing competing priorities
• Highly organized, efficient, and adaptable
• Curious and solutions-focused, always looking for ways to improve how we work

What We Offer

• Your own world class coach
• Friends and family coaching
• 2 weeks work from anywhere
• Charity days
• Learning and Development Budget
• Weekly wellbeing hour
• Regional Health Benefits
• Flexible working hours

#LI-Hybrid

We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.