Some Responsibilities

• Provide 1st & 2nd level support via the IT Support Queue (phone, email and in-person)
• Record, track and escalate incidents via our ticketing system
• Configure and image workstations, laptops and other computing equipment as required
• Setup new user accounts and configures the required hardware
• Configure/support printers, copiers, IP Phones and various other peripheral devices
• Coordinate with IT team on issues requiring escalation
• Support mobile devices
• Assist in special projects as required
• Provide exceptional service to all departments using available resources while meeting set SLA’s
• Provide escalation support to the team as required
• Document technical procedures for new technologies, as well as update and maintain existing technical documentation
• Support the network infrastructure (WAN/LAN)

Education:

• Post-Secondary education required or equivalent (IT preferred)
• 1-4 years of experience in:
• basic hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting; Apple (macOS and iOS) troubleshooting
• VPN and remote user connectivity

Knowledge, Skills and Attributes:

• Attention to detail and committed to a high degree of accuracy
• Possess excellent time management skills and the ability to prioritize tasks based on the severity
• Ability to support end-users using different methodologies (phone, in person, web)
• Understand the importance of good customer service skills
• Strong verbal and written skills and the ability to work courteously and effectively with all end-users
• Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical

Requirement:
Ontario G/G2 License and a car.

Benefits:

• On-site parking

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Work Location: In person

Expected start date: 2025-07-20