Top Benefits
About the role
Join the esteemed team at Académie Lafontaine as an Email Support Agent, where your role will be pivotal in enhancing the educational journey of over 2,100 students annually. Nestled in the picturesque Laurentians, our institution has been a beacon of excellence in education since 1988. We are committed to nurturing a community of engaged learners and families by providing exceptional support and ensuring seamless communication. As an Email Support Agent, you will embody our core values of accessibility, accountability, and commitment, facilitating effective information exchange and assisting in resolving inquiries with efficiency and empathy. Your contribution will be integral to maintaining the high standards of our dynamic learning environment, fostering collaboration, and supporting our mission to deliver a knowledge-rich curriculum. Embrace this opportunity to grow within a dedicated team that values hard work, determination, and educational excellence.
Tasks
- Respond to incoming email inquiries and support requests from students, parents, and staff in a timely and professional manner.
- Troubleshoot technical issues related to the academy’s online platforms and provide step-by-step guidance to users.
- Maintain accurate records of support interactions and escalate complex issues to relevant departments for resolution.
- Collaborate with the IT and academic teams to ensure the smooth operation of educational tools and resources.
- Contribute to the development and updating of FAQ documents and email templates to enhance support efficiency.
Requirements
- Excellent written communication skills in both French and English.
- Prior experience in customer service or email support roles.
- Strong problem-solving abilities and attention to detail.
- Proficiency with email platforms and basic computer applications.
- Ability to work collaboratively in a team-oriented environment.
Benefits
Health, dental, and vision care for you and your family
Paid time off and paid holidays
Paid parental leave
FSA and commuter benefits programs
Team activity budget
Join Académie Lafontaine as an Email Support Agent and contribute to an esteemed educational institution, shaping the future of over 2,100 students annually in an inspiring environment.
About Académie Lafontaine
Bienvenue à l'Académie Lafontaine! Située à Saint-Jérôme dans le cadre enchanteur des Laurentides, l'Académie Lafontaine établissement d'enseignement privé en français, a su se tailler une place de choix sur l'échiquier de l'éducation au Québec depuis sa fondation en 1988. Elle offre ses services éducatifs au préscolaire 5 ans, au primaire et au secondaire, en formation générale, conduisant à l'obtention du diplôme d'études secondaires. Elle connait depuis une ascension importante et accueille plus de 2 100 élèves chaque année.
DES ÉDUCATEURS PASSIONNÉS ET PASSIONNANTS Pour offrir un milieu de vie aux élèves où il fait bon apprendre, socialiser, se découvrir et s'épanouir, l'Académie Lafontaine déploie tous ses efforts. Directeurs innovants, enseignants créatifs, intervenants attentionnés, administrateurs dévoués, tous s'impliquent dans le cheminement des élèves pour qu'ils acquièrent de la confiance en eux et qu'ils deviennent leur propre moteur d'apprentissage. Faites partie de l'équipe !
Top Benefits
About the role
Join the esteemed team at Académie Lafontaine as an Email Support Agent, where your role will be pivotal in enhancing the educational journey of over 2,100 students annually. Nestled in the picturesque Laurentians, our institution has been a beacon of excellence in education since 1988. We are committed to nurturing a community of engaged learners and families by providing exceptional support and ensuring seamless communication. As an Email Support Agent, you will embody our core values of accessibility, accountability, and commitment, facilitating effective information exchange and assisting in resolving inquiries with efficiency and empathy. Your contribution will be integral to maintaining the high standards of our dynamic learning environment, fostering collaboration, and supporting our mission to deliver a knowledge-rich curriculum. Embrace this opportunity to grow within a dedicated team that values hard work, determination, and educational excellence.
Tasks
- Respond to incoming email inquiries and support requests from students, parents, and staff in a timely and professional manner.
- Troubleshoot technical issues related to the academy’s online platforms and provide step-by-step guidance to users.
- Maintain accurate records of support interactions and escalate complex issues to relevant departments for resolution.
- Collaborate with the IT and academic teams to ensure the smooth operation of educational tools and resources.
- Contribute to the development and updating of FAQ documents and email templates to enhance support efficiency.
Requirements
- Excellent written communication skills in both French and English.
- Prior experience in customer service or email support roles.
- Strong problem-solving abilities and attention to detail.
- Proficiency with email platforms and basic computer applications.
- Ability to work collaboratively in a team-oriented environment.
Benefits
Health, dental, and vision care for you and your family
Paid time off and paid holidays
Paid parental leave
FSA and commuter benefits programs
Team activity budget
Join Académie Lafontaine as an Email Support Agent and contribute to an esteemed educational institution, shaping the future of over 2,100 students annually in an inspiring environment.
About Académie Lafontaine
Bienvenue à l'Académie Lafontaine! Située à Saint-Jérôme dans le cadre enchanteur des Laurentides, l'Académie Lafontaine établissement d'enseignement privé en français, a su se tailler une place de choix sur l'échiquier de l'éducation au Québec depuis sa fondation en 1988. Elle offre ses services éducatifs au préscolaire 5 ans, au primaire et au secondaire, en formation générale, conduisant à l'obtention du diplôme d'études secondaires. Elle connait depuis une ascension importante et accueille plus de 2 100 élèves chaque année.
DES ÉDUCATEURS PASSIONNÉS ET PASSIONNANTS Pour offrir un milieu de vie aux élèves où il fait bon apprendre, socialiser, se découvrir et s'épanouir, l'Académie Lafontaine déploie tous ses efforts. Directeurs innovants, enseignants créatifs, intervenants attentionnés, administrateurs dévoués, tous s'impliquent dans le cheminement des élèves pour qu'ils acquièrent de la confiance en eux et qu'ils deviennent leur propre moteur d'apprentissage. Faites partie de l'équipe !