THE OPPORTUNITY:

CONFERENCE SALES MANAGER

DELTA HOTELS BY MARRIOTT LONDON ARMOURIES

REPORTS TO DIRECTOR OF SALES & MARKETING

THE COMPANY:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NF but also experientially diverse from Roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

THE ROLE:

With a focus on the Corporate Market, solicits, develops and establishes new catering leads for the hotel to increase hotel utilization and ultimately maximizing revenues. Qualifies and develops new catering and group room business through outside sales calls, direct mail and telephone solicitations. Develops new contacts, fosters and maintains existing client base to maximize catering revenue and services while ensuring superior customer satisfaction.

ACTIVITIES:

The duties and responsibilities for the Conference Services Manager Role include, but are not limited to the following:

• Quote and negotiate space, dates and rates to obtain catering and designated accommodation revenue goals.

• Implements effective catering sales and marketing strategies to maximize the of hotels sales/revenues.

• Actively acquire new business and maintain existing accounts through prospecting, planned sales calls, and solicitation

• Prepares and presents hotel’s features and benefits to prospective clients

• Conducts tours and site inspections for prospective clients

• Prepare professional proposals, contracts and Banquet event orders with proper guarantees (Signatures, Deposits etc).

• Receiving, handling and converting Meetings, Events and Group enquiries.

• Presenting and Selling available and suitable banquet / event options to the highest possible standard.

• Meet with clients as necessary to ensure every detail of their function is executed

• Increase catering business through the development of new business and 24 hours follow up on existing inquiries

• Confirm with client all information pertaining to the event and organize and distribute all information to applicable departments (Ensure the complete administration and execution of all planned events).

• Effective management of bookings to assist in achieving hotel revenue targets

• Assist in development and solicitation of catering menus, capacity charts, floor plans and packages, aimed at specific market segments and encourage repeat business.

• Assist with controlling labour and food costs

• Communicate effectively with hotel operational departments to ensure guest satisfaction

• Coordinate suppliers for clients as necessary

• Maintain excellent relationships with third party suppliers

• Conduct pre-convention meetings as required

• Be available to assist clients while on site

• Must be flexible to work evening and weekends or extended hours

• Stay current with all food and beverage trends

• Must have valid driver’s license and personal transportation

• Collect market and competitive intelligence and adjust strategy as required

• Direct outside sales calls as required.

• Attend trade and travel shows of various market area for promoting hotels event business

• Implement our brand strategy into all areas of the sales process, including Bonvoy Rewards

• Supports Marriott’s Customer Service Standards and Delta’s Brand Standards and Hotel policies and procedures

• Prepare weekly and monthly action plans, which are reviewed by the Director of Sales to ensure achievement of overall hotel goals.

• Complete reporting (Catering Forecasting, Sales Report, Action plans) and other reports as required.

• Post group follow up and handling in a timely manner to encourage repeat business through excellent customer service.

• Build strong relationships with customers to fully understand their needs.

• Ensuring all inquiries are recorded accurately in CI/TY

• Assist the hotel to identify new avenues of business and bring in more banquet events to the hotel.

• Other duties and tasks assigned by the management within the job scope.

COMPETENCIES WE ARE SEEKING:

• Computer skills including Word, Excel, Powerpoint, Opera and CI/TY
• Creative with a high energy level
• Food and Beverage/General Hotel Operations Knowledge
• Excellent organizational, verbal and written communication skills
• Must have a license
• University degree and/or College diploma in Hospitality or General Management
• Minimum of 3 years of hotel experience preferably in Front Office, Sales, Catering or Food and Beverage

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.