Job Description We are recruiting an Assistant Branch Manager to join our team in Lower Mainland region of British Columbia, Canada. The base salary for this position is between $85,000 - $128,000 annually. Additional incentive compensation such as bonuses/commission. Total compensation will be based on prior experience, and qualifications.

Responsibilities The Assistant Branch Manager will provide assistance to the Branch Manager in discharging management duties including financial and asset management, human resource management, training and mentoring, managing quality and service, executing sales and marketing plans. This is an enterprise level job in environments with head counts in excess of 30 employees.

• Review and approve professional’s diary worksheets, reports, work flow, and production.
• Provide technical instruction and supervision as required.
• Monitor time & expenses recording.
• Maintain up-to-date information on client expectations and Crawford standards.
• Measure performance against standard.
• Measure account compliance.
• Mentor and coach employees.
• Identify training requirements.
• Provide orientation and on the job training.
• Assist with customer relations programs.
• Follow-up on all client complaints.
• Complete sales calls as directed.
• Client, staff and vendor liaison.
• Implement final and interim billing procedures.
• Manage AR and WIP.
• Oversee supply, equipment, and systems management.
• Distribute and act on management information.
• Administrative duties as required.

Qualifications

• Independent Adjusting Lisence
• CIP or FCIP preferred
• Minimum 10 years combined technical claims handling/supervisory experience in commercial and property service line.
• Post-secondary education.
• Technical training related to business unit/service line.
• Continuous interaction with employees, customers, and clients for the exchange of information often requiring analysis of alternative courses of action.
• Strong supervisory and team building skills
• Able to manage multiple priorities
• Excellent interpersonal and communication skills
• Business acumen
• Maintenance of professional certification or license

About Us Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion