Clinic Experience Associate/Rehabilitation Assistant
Top Benefits
About the role
Clinic Experience Associate/Rehabilitation Assistant – Whitby, ON CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.
This is a part time opportunity (15-16h per week) About This Opportunity The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. Additionally, as a Rehabilitation Assistant, you will also be responsible for shared administrative support functions in a team environment as well as responsible for assisting the Physiotherapists with their caseload. Dynamic, versatile and energized by a busy schedule, you welcome the opportunity to demonstrate your strong computer, analytical and organizational skills and your success in meeting timelines.
Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.
A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.
Take an inside look at what you’ll do each day
- Create a welcoming environment for clients, guests, team members and stakeholders
- Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
- Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic
- Act as a liaison between the client and the Physiotherapist
- Assist with the Physiotherapist’s caseloads
- Assemble chart packages and bar-code charts for offsite storage
- Process and perform clerical audits for discharged patient charts
- Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards
- Mail out satisfaction surveys to patients and their families
- Administrative tasks, including answering phones, processing supply orders and photocopying documents
- Uploading service provider reports
What You Need To Be Successful
- A Kinesiology degree, PTA/OTA diploma or international Physiotherapy degree
- Exceptional interpersonal and customer service skills
- Strong critical thinking and time management skills
- Excellent communication and computer skills
- The ability to work under pressure and to take and follow direction
- The ability to work independently as well as in a team environment
- Strong organizational skills
What CBI Health Offers You
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
About Us For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. #NREHAB
About CBI Health
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients.
With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.
Clinic Experience Associate/Rehabilitation Assistant
Top Benefits
About the role
Clinic Experience Associate/Rehabilitation Assistant – Whitby, ON CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins.
This is a part time opportunity (15-16h per week) About This Opportunity The Clinic Experience Associate is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues. Additionally, as a Rehabilitation Assistant, you will also be responsible for shared administrative support functions in a team environment as well as responsible for assisting the Physiotherapists with their caseload. Dynamic, versatile and energized by a busy schedule, you welcome the opportunity to demonstrate your strong computer, analytical and organizational skills and your success in meeting timelines.
Overall, the Clinic Experience Associate contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.
A Clinic Experience Associate’s passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another, and are committed to learning, improving and growing.
Take an inside look at what you’ll do each day
- Create a welcoming environment for clients, guests, team members and stakeholders
- Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
- Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
- Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
- Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
- Schedule to maximize opportunity for client access to care (including access to online booking)
- Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
- Maintain confidentiality of client records and personal and personal health information at all times
- Facilitate effective flow within the clinic
- Act as a liaison between the client and the Physiotherapist
- Assist with the Physiotherapist’s caseloads
- Assemble chart packages and bar-code charts for offsite storage
- Process and perform clerical audits for discharged patient charts
- Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards
- Mail out satisfaction surveys to patients and their families
- Administrative tasks, including answering phones, processing supply orders and photocopying documents
- Uploading service provider reports
What You Need To Be Successful
- A Kinesiology degree, PTA/OTA diploma or international Physiotherapy degree
- Exceptional interpersonal and customer service skills
- Strong critical thinking and time management skills
- Excellent communication and computer skills
- The ability to work under pressure and to take and follow direction
- The ability to work independently as well as in a team environment
- Strong organizational skills
What CBI Health Offers You
- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life
About Us For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.
CBI Health is proud to be recognized by Deloitte as one of Canada’s Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.
CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different. #NREHAB
About CBI Health
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients.
With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.