KenWave is transforming pipeline condition assessment through our innovative Dynamic Response Imaging (DRI™) technology. We help empower utilities and pipeline owners to better allocate resources and strengthen proactive pipeline management strategies.

Forge Connections, Fuel Growth::
We are seeking a motivated and organized Client Service Manager - North America: to strengthen client relationships and ensure the success of projects across North America at KenWave!

How will you contribute to the team?:

The Client Service Manager: will serve as the primary advocate for KenWave’s clients across Canada and the US, ensuring their needs, goals, and expectations are clearly understood and consistently met.

This role will require a high-level connection with the client throughout the entire engagement, helping shape solutions, resolve concerns, and ensuring the client recognizes the full value of KenWave’s technology and expertise.

This role is key to driving client satisfaction, repeat business, and KenWave’s reputation as a trusted partner in the pipeline condition assessment industry.

Specific accountabilities include:

• Own and manage client relationships at a strategic level across the full project lifecycle—including pre-project discussions, active project oversight, and post-project follow-up.

• Serve as the primary point of contact for client engagement outside of day-to-day project delivery; act as a trusted advisor to ensure client satisfaction and long-term partnership development.

• Deliver KenWave Introduction presentations to both new and existing clients.

• Understand client needs and objectives to shape proposals and service offerings aligned with their goals.

• Prepare and manage client proposals and RFP responses with support from the KenWave Growth team.

• Participate in project kickoff and results meetings to ensure alignment between client expectations and KenWave’s project execution.

• Support Project Managers during live projects by maintaining a high-level connection with the client and ensuring any strategic concerns are addressed.

• Ensure KenWave delivers on project commitments to drive satisfaction and repeat business opportunities.

• Maintain detailed records of client interactions, opportunities, and relationship status in HubSpot CRM.

• Represent KenWave at industry conferences and events, building relationships and staying current on market trends.

• Stay informed about the evolving pipeline condition assessment landscape and how KenWave’s technology fits within it.

• Collaborate with internal teams to deliver best-in-class client outcomes.

Education & Skill Requirements:

• Background in engineering, business, environmental sciences, or related field.

• Strong client management or account management experience in a technical environment.

• Excellent verbal and written communication skills, including confidence in client-facing presentations.

• Ability to write and manage client proposals and RFP responses.

• Strong organizational skills and attention to detail, with the ability to manage multiple clients and projects simultaneously.

• Familiarity with reading and interpreting technical drawings and project documents.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Experience working with municipal infrastructure, utilities, or pipeline condition assessment technologies.

• Previous roles in technical sales, account management, or project management.

• Familiarity with CRM systems such as HubSpot.

Working Conditions:
This is a primarily office-based position located at KenWave’s Mississauga office, with approximately 25% travel for client meetings, conferences, and presentations.

Think you’re the right fit? :

Apply today!
Check in regularly for new opportunities on our website or stay up to date by following our social media platforms: LinkedIn

KenWave is an inclusive and equal opportunity employer committed to providing diversity and accommodation for applicants upon request in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

KenWave does not accept resumes from recruitment agencies, employment services or head hunters that are not in a formal contractual arrangement with us. Any resume or other information received from an agency not approved by KenWave to provide resumes to this or any other job posting will be considered unsolicited and will not be considered. KenWave will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.

We thank all candidates who apply, however, only those selected for an interview will be contacted.