Welcome to Willow Place*, The heart of our work is healthy relationships. Willow Place provides inclusive, no-cost family violence prevention services, 24-hours, every day of the year to anyone in need of support with situations of family and interpersonal violence (women, men, youth).*

Are you seeking rewarding and challenging work? Willow Place has full-time, part-time and casual entry level employment opportunities available. We welcome diverse skill-sets, experience, and backgrounds including students, semi-retired and retired persons.

Rotational Hours:
Week 1 and 3: Monday, Tuesday and Saturday: 11:00pm to 8:00am
Week 2 and 4: Sunday, Thursday and Friday: 11:00pm to 8:00am

Our Approach

• Trauma Informed
• Harm Reduction
• Strength-Based
• Client Centered

Sound Good So Far? We’re Hiring!

Part-time Intake Worker position available now

JOB SUMMARY
The Intake Worker provides intake, crisis line support and practical help for residents on the night shift as well as a variety of administrative services as assigned by the Administration and Human Resource Coordinator and Clinical Supervisor. The Intake Worker understands and is able to support the principles of harm reduction, a trauma-informed environment and a strength-based, client-focused service.

QUALIFICATIONS:

· Completed or pursuing post-secondary education or training. Completion of a Human Services Degree or an Administrative Assistant program considered an asset.

· Awareness and understand of harm reduction, trauma, client-centered and strength based counselling and the effects of family violence on women, men and children.

· Demonstrated knowledge of family violence, gender-based violence, oppression and its impact on women, men and children.

· Minimum keyboarding speed with accuracy of 50 wpm.

· Familiar with Microsoft Office Suite and using databases.

· Organizational and time management skills with attention to detail.

· Clear understanding of confidentiality

· Able to work under pressure and with minimal supervision in a team environment and balance competing demands for time

· Excellent inter-personal communication, written communication and conflict resolution skills.

· Excellent problem solving, decision-making and analytical skills.

· Knowledge of community resources.

· Current Emergency First Aid and CPR Certificate.

· Current Non-Violent Crisis Intervention Certificate.

· Flexible to meet the needs of a 24-hour care facility.

· Satisfactory Abuse Registry and Criminal Record Check.

MAIN DUTIES & RESPONSIBILITIES:

· Reception/Administration

· Intake and Crisis Line support

· Client Relations

RECEPTION/ADMINISTRATION:

· Answers and accurately directs phone calls and other inquiries positively and professionally.

· Greets residents and guests warmly and positively and ensures an accurate and continuous record of who is in the premises, according to security protocol.

· Stores, tracks and dispenses resident medication.

· Provides word processing and administrative support as required.

INTAKE AND CRISIS LINE SUPPORT:

· Completes a structured comprehensive written intake assessment for each caller requesting services.

· Provides information and counselling support to crisis line callers.

· Welcomes new clients and administers intake process including logging all Intake information into the client database.

CLIENT RELATIONS:

· Proactively creates a space of unconditional positive regard that allows clients a safe space to focus on their own mental, emotional, physical and spiritual well-being.

· Models healthy relationship behaviors in all interactions in the work environment.

· Competently, respectfully and appropriately deals with aggressive or inappropriate behaviors without personalizing the behavior.

TEAM RESPONSIBILITIES/STAFF DEVELOPMENT:

· Adheres to the values and guiding principles of Willow Place.

· Adheres to the agency’s policies and procedures

· Organizes the workload and demonstrates effective time management.

· Participates as a responsible team member by communicating and providing supports to co-worker as required.

· Adheres to the agency’s policy for conflict resolution and maintenance of a respectful workplace.

· Acts as a responsible team member by maintaining clear, direct and respectful communication with team members, other teams and management.

ORGANIZATIONAL RESPONSIBILITIES:

· Maintains agency confidence and protects operations by keeping the information confidential.

· Represents Willow Place in a professional manner.

· Uses appropriate mechanisms for resolving internal agency problems.

· Maintains a strictly confidential/professional relationship with clients.

· Engages in regular supervision with the Clinical Supervisor.

** Any other duty(ies) as and when assigned by the management**

Job Type: Part-time

Pay: From $23.57 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off

Schedule:

• Night shift

Experience:

• intake: 1 year (preferred)

Work Location: In person