The Opportunity

The Head, User and Learning Services will work closely with library colleagues to develop academic library services that further the teaching, learning and library access needs of students, faculty, staff and librarians at the University of Toronto Mississauga.

Reporting to the UTM Chief Librarian, the Head, User and Learning Services is a member of the UTM Library’s senior leadership team, a leader in the coordination of UTM Library teaching, learning, user, and outreach services, and a lead UTM representative in tri-campus teaching and learning initiatives.

With oversight responsibility for Public Services and Outreach, Reference and Research Services, Instruction Services, the Financial Learning Centre (FLC), and Instructional Technology Services at the UTM Library, the incumbent is responsible for developing departmental workplans that further the UTM Library’s strategic objectives and the UTM Strategic Framework.

The successful candidate will be a progressive, collaborative leader who will:

• Provide advice, analysis, policy interpretation, and recommendations for all teaching and learning programs and user services at the UTM Library.
• Provide leadership, mentorship, and strategic direction to departmental librarians and staff.
• Directly supervise the work of librarians and USW full-time staff and indirectly supervise student casual employees.
• Monitor UTM’s academic priorities to develop services in support of teaching, learning, and research.
• Support budget and operational planning efforts within the Office of the Chief Librarian.
• Foster an environment of collaboration, creative thinking, and continuous improvement.
• Align projects and planning with the UTML Strategic Plan, UTM Strategic Framework, and UTL Strategic Plan.
• Be flexible and act with fairness and integrity.
• Be strongly committed to the values of inclusivity, diversity, anti-racism, equity, and accessibility in academic libraries.

Required Qualifications

• Master’s degree in library, archival or information science from an accredited institution.
• Demonstrated commitment to the values of inclusivity, diversity, equity, accessibility, and anti-racism.
• Relevant administrative and supervisory experience.
• Strong organizational, planning, and project management skills.
• Proven skills and experience with different aspects of public access services.
• Demonstrated experience designing, delivering, and evaluating instruction tailored to the learning needs of library users; and offering specialized, in-depth research consultation and reference support.
• Demonstrated experience with student outreach and student support programs.
• Demonstrated ability to work independently, as well as collaboratively as a member of a team, including building effective partnerships across libraries to achieve shared goals.
• Demonstrated ability to foster a culture of innovation and thrive in an environment of change.
• Knowledge of the teaching and learning landscape in higher education and trends related to the alignment of library services and programs.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent analytical and problem-solving skills.
• Familiarity with technology and emerging trends in machine learning and artificial intelligence applications within academic libraries.
• Active participation in professional organizations and continuous learning.

The successful candidate must qualify for permanent status on hire and for an appointment at a Librarian III rank. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.