Viewpoint North York- Supervisor, Document Management

Location:

Viewpoint North York

235 Yorkland Boulevard, Suite 1200

North York, Ontario M2J 4Y8

Status:

Full-time, In-Person

About Viewpoint

Viewpoint is the leading provider of high quality, defensible independent medical assessments. We are Canada’s largest IME company, delivering timely access to an extensive network of over 1,700 experienced and well-credentialed medical, psychological, and allied health professionals in over 300 physical locations across the country. With this breadth of coverage, we maintain overall service quality, accuracy and consistency while catering to the geographical needs of our clients.

Our clients cross a diverse range of sectors, including life and health insurers, property and casualty insurers, the legal community, employers and government organizations. Our strength lies in the foundation of excellence in service delivery that we provide, as well as our ability to work in close partnerships with our customers and assessors.

About Supervisor, Document Management

The Supervisor, Document Management, plays a critical role in overseeing the organization, processing, and flow of medical documents. This role ensures that records are accurately managed, organized, labeled, and categorized, ensuring accuracy and proper storage. By leading a team of document management coordinators, the Supervisor offers guidance and support, and acting as a key connection between the Document Management Coordinators and the Manager.

Main Responsibilities:

• Supervise daily operations of the Document Management Team, ensuring SLA adherence and addressing performance issues to maintain compliance, consulting with the Administrative Services Manager as needed.

• Delegate tasks and balance team workload efficiently.

• Onboard and train new staff on document protocols and procedures.

• Identify and implement process improvements in collaboration with the Administrative Services Manager.

• Develop and enforce adherence to Standard Operating Procedures (SOPs).

• Escalate operational challenges and process trends to the Administrative Services Manager.

• Serve as the primary point of contact between the Document Management Team and other departments.

• Address document-related inquiries from internal and external stakeholders.

• Coordinate with IT support for document system updates, troubleshooting, and issue resolution.

• Perform other administrative tasks as assigned or required.

Qualifications

• College diploma.
• 1–2 years of experience in a medical or insurance office environment.
• Proven leadership and team coordination skills.
• Excellent computer proficiency, particularly in the Windows environment and Adobe Acrobat (including PDF editing and form management features).
• Working knowledge of privacy legislation (e.g., PHIPA, HIPAA) and document confidentiality best practices.
• Strong written and verbal communication skills.
• Demonstrated initiative, sound judgment, and the ability to work both independently and collaboratively.
• Exceptional organizational and time management abilities.
• Enthusiastic team player with a proactive and problem-solving mindset.

Why choose Viewpoint?

• Comprehensive and flexible health and dental choices with Flex benefits
• Lifemark Employee Assistance Program
• Shoppers Drug Mart Employee Discount (30%)
• Employee Stock Purchase Plan (25%)
• Paid vacation and Wellness days
• Annual continuing education allowance of $1500 (applicable towards credential or designation fee)
• Goodlife Fitness Corporate Discount Gym Membership
• Ongoing internal training and development with opportunities for mentorship
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• Nationally recognized brand with a strong digital presence

Thank you for your interest in joining our team! We appreciate the time and effort you’ve taken to apply for this position. Our team will carefully review all applications and contact candidates who meet the qualifications for the next steps. We encourage you to keep an eye on our future job openings. We look forward to connecting with the right candidate soon!