Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi West Ottawa location on Hunt Club and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi West Ottawa Service team as our Service Advisor.
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Qualifications
- 2+ years of experience in a service advisor or customer service role within the automotive industry
- Familiarity with dealership management systems (e.x., CDK, 180) is an asset
- Excellent time management and multitasking skills
- Strong attention to detail and accuracy in documentation
- Valid drivers license and clean drivers abstract
Job type - Full time 7am-4pm. Hourly Pay + Bonus
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
269 West Hunt Club Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi West Ottawa
Audi West Ottawa is honoured to be ranked the #1 Audi Team in Canada! Leading in loyalty, retention and re-inventing the customer experience.
Audi West Ottawa on Hunt Club road opened its doors Fall of 2005, and its continued focus on customers, employees, and fostering a culture of a tradition in excellence has been the key to its recipe and success. This convenient destination is complimented by a strong, knowledgeable and dedicated service, parts, and sales team. Here you will be delivered a seamless Mark Motors experience which is focused on your needs.
We work to exceed customer expectations by listening to what our customers are saying. We want to understand your needs as it will ensure we maintain our stride in always being the best. We treat every customer and employee with the highest level of respect as we are focused on building loyal, long-term relationships. We want to earn your trust.
As a valued client of Audi West Ottawa, you will have the opportunity to take advantage of all the benefits we offer which include and not limited to:
A complimentary loaner vehicle when your car is in for service. Our loaners are clean, fueled and are current model year. We will endeavor to offer you an Audi you have not yet driven, so you have a feel for other product offerings. We offer a complimentary shuttle option when your car is in for service. At times, you may not want to drive, pay for parking and would like the luxury of being dropped off and picked-up when your car is ready in service. We have available a valet service, which may work better for you and your schedule when your car needs service. We are happy to valet your vehicle from your home or office in the Ottawa area. We offer our clients a complimentary car wash every Saturday (weather permitting). As a proud partner of the National Arts Center, we are proud to offer our valued clients a night on out on the town with tickets to our Signature Concert Series, complete with complimentary beverages in
Top Benefits
About the role
The Mark Motors Group prides itself on being Ottawa’s Premium vehicle leader in both sales and service. Come join our Audi West Ottawa location on Hunt Club and become a member of one of Canada’s Top Audi dealerships. We are focused on exceptional customer service and on developing our teams to be the best in the market.
Come join our Audi West Ottawa Service team as our Service Advisor.
Responsibilities include and are not limited to:
- Greets customers, listens to concerns or symptoms about car operation and ask questions to help resolve
- Take video of clients vehicle before the vehicle is put in the garage
- Maintains timely communication with customer regarding vehicle status
- Identifies and researches vehicles, maintenance history, recalls and updates and prepares service order requests
- Prepares written work orders
- Actively sells quotes and makes informed recommendations for service
- Liaison between customer and the technician, parts and manufacturers
- Verifies that performed post-maintenance checks are completed
- Upon repair completion, reviews and enters mechanics labor time, road tests vehicle, closes work order, notifies customers of completion
- Contacts customers and schedules preventative maintenance or inspections on vehicles
- Coordinates with parts inventory personnel to ensure parts availability to minimize amount of time vehicles are in shop.
- Follows up on all customer special order parts and confirms required appointment prior to customer leaving
- Tracks all open repair orders and knows the status of each
Qualifications
- 2+ years of experience in a service advisor or customer service role within the automotive industry
- Familiarity with dealership management systems (e.x., CDK, 180) is an asset
- Excellent time management and multitasking skills
- Strong attention to detail and accuracy in documentation
- Valid drivers license and clean drivers abstract
Job type - Full time 7am-4pm. Hourly Pay + Bonus
Benefits
- Insurance that covers dental and prescription drugs. Benefits start 3 months after your first day.
- Company Events
- Disability insurance
- Employee assistance program
- Store discount
Location
269 West Hunt Club Road
If your goal is to be a part of a premium, fast-paced, and supportive team, the Mark Motors Group is looking for you! Apply today and ignite your career with us! Please feel free to reach out to our Corporate Recruiter, Eira Rodriguez at erodriguez@markmotorsgroup.com for any further questions and details.
About Audi West Ottawa
Audi West Ottawa is honoured to be ranked the #1 Audi Team in Canada! Leading in loyalty, retention and re-inventing the customer experience.
Audi West Ottawa on Hunt Club road opened its doors Fall of 2005, and its continued focus on customers, employees, and fostering a culture of a tradition in excellence has been the key to its recipe and success. This convenient destination is complimented by a strong, knowledgeable and dedicated service, parts, and sales team. Here you will be delivered a seamless Mark Motors experience which is focused on your needs.
We work to exceed customer expectations by listening to what our customers are saying. We want to understand your needs as it will ensure we maintain our stride in always being the best. We treat every customer and employee with the highest level of respect as we are focused on building loyal, long-term relationships. We want to earn your trust.
As a valued client of Audi West Ottawa, you will have the opportunity to take advantage of all the benefits we offer which include and not limited to:
A complimentary loaner vehicle when your car is in for service. Our loaners are clean, fueled and are current model year. We will endeavor to offer you an Audi you have not yet driven, so you have a feel for other product offerings. We offer a complimentary shuttle option when your car is in for service. At times, you may not want to drive, pay for parking and would like the luxury of being dropped off and picked-up when your car is ready in service. We have available a valet service, which may work better for you and your schedule when your car needs service. We are happy to valet your vehicle from your home or office in the Ottawa area. We offer our clients a complimentary car wash every Saturday (weather permitting). As a proud partner of the National Arts Center, we are proud to offer our valued clients a night on out on the town with tickets to our Signature Concert Series, complete with complimentary beverages in