Customer Training Professional
Top Benefits
About the role
As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.
Primary Responsibilities:
- Perform necessary preparation, setups, and schedule training with customer’s employees as required
- Training is delivered remotely via WebEx or phone
- Identify the customer’s business needs and configure our solutions to meet those needs
- Communicate with other internal groups to resolve problems and close issues
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Prolonged periods of sitting and working on a computer is a requirement of the job – 50-60% of the time
Training:
- You will spend the first 3-6 months training with our Customer Service team to learn the ins and outs of Reynolds' software, while getting to work closely with customers. You will shadow your assigned mentor, as well as completing some classroom style, and online training.
Requirements:
- Ability to understand and work on all PC based products
- Ability to problem solve and train customers on software products
- College diploma or University degree preferred
- Exceptional communication and organizational skills
- Ability to multitask in a fast-paced environment
- Experience in finance, accounting or customer service is a plus
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (50% company match up to 3%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.”
Job Type: Full-time
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Location:
- Mississauga, ON (required)
Work Location: In person
About The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.
Customer Training Professional
Top Benefits
About the role
As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.
Primary Responsibilities:
- Perform necessary preparation, setups, and schedule training with customer’s employees as required
- Training is delivered remotely via WebEx or phone
- Identify the customer’s business needs and configure our solutions to meet those needs
- Communicate with other internal groups to resolve problems and close issues
- Monitor individual work load and prioritize responsibilities
- Train/share knowledge with team members
- Use of time for learning, growth and development
Working Conditions:
- Prolonged periods of sitting and working on a computer is a requirement of the job – 50-60% of the time
Training:
- You will spend the first 3-6 months training with our Customer Service team to learn the ins and outs of Reynolds' software, while getting to work closely with customers. You will shadow your assigned mentor, as well as completing some classroom style, and online training.
Requirements:
- Ability to understand and work on all PC based products
- Ability to problem solve and train customers on software products
- College diploma or University degree preferred
- Exceptional communication and organizational skills
- Ability to multitask in a fast-paced environment
- Experience in finance, accounting or customer service is a plus
Benefits:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, and life insurance
- Pension plan (50% company match up to 3%)
- Professional development and training
- Promotion from within
- Paid vacation and sick days
- Referral bonuses
- Associate discounts for cell phones, cars, computers, entertainment, and much more
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.”
Job Type: Full-time
Pay: $50,000.00-$54,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Location:
- Mississauga, ON (required)
Work Location: In person
About The Reynolds and Reynolds Company
Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of automobile dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.
Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.
With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.