Major Product Support Sales Representative
Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Reporting to the Product and Service Sales Manager, you will play a key role in driving growth by collaborating closely with cross-functional teams in aftermarket products and services sold by Finning to assigned customers in your territory. Utilizing a consultative selling approach, you will build profitable, long-term customer relationships by offering products and services that enhance fleet management, maximize productivity, and reduce downtime and cost per hour.
If you have a proven track record in developing strategic customer relationships, combined with strong business acumen and mechanical knowledge of equipment systems, we encourage you to apply for this fantastic opportunity.
Job Description:
- Achieve profitable parts and service revenue in line with corporate and territory targets.
- Evaluate customer needs, promote and sell products and services to meet those needs, and provide quality solutions.
- Develop and maintain client information and data using Finning (Canada)’s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction.
- Prepare accurate and timely forecasts, pricing, estimates, and market intelligence for parts and service revenue targets for the assigned customer base to ensure customer satisfaction.
- Establish appropriate targets, goals, and objectives aligned with corporate strategy.
- Ensure all sales documents and customer agreements are completed consistently, accurately, and in a timely manner.
Qualifications:
- Minimum 5+ years of consulting sales experience, with a solid understanding of basic selling principles such as prospecting, introducing benefits, call planning, qualifying, handling objections, follow-ups, and closing the sale.
- Experience working with customers on maintenance strategies and equipment systems is an asset.
- Proven mechanical knowledge.
- Previous experience in product sales and service is an asset.
- Excellent organizational, communication, and interpersonal skills.
- Experience using a customer relationship management tool.
- An exceptional track record of customer coverage in a large geographic territory.
- Proficient in MS Office suite
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
Major Product Support Sales Representative
Top Benefits
About the role
Company: Finning Canada
Number of Openings: 1
Worker Type: Permanent
Position Overview: Reporting to the Product and Service Sales Manager, you will play a key role in driving growth by collaborating closely with cross-functional teams in aftermarket products and services sold by Finning to assigned customers in your territory. Utilizing a consultative selling approach, you will build profitable, long-term customer relationships by offering products and services that enhance fleet management, maximize productivity, and reduce downtime and cost per hour.
If you have a proven track record in developing strategic customer relationships, combined with strong business acumen and mechanical knowledge of equipment systems, we encourage you to apply for this fantastic opportunity.
Job Description:
- Achieve profitable parts and service revenue in line with corporate and territory targets.
- Evaluate customer needs, promote and sell products and services to meet those needs, and provide quality solutions.
- Develop and maintain client information and data using Finning (Canada)’s CRM software and Product Improvement Program (PIP) to enable accurate market intelligence, pricing, estimates, and customer satisfaction.
- Prepare accurate and timely forecasts, pricing, estimates, and market intelligence for parts and service revenue targets for the assigned customer base to ensure customer satisfaction.
- Establish appropriate targets, goals, and objectives aligned with corporate strategy.
- Ensure all sales documents and customer agreements are completed consistently, accurately, and in a timely manner.
Qualifications:
- Minimum 5+ years of consulting sales experience, with a solid understanding of basic selling principles such as prospecting, introducing benefits, call planning, qualifying, handling objections, follow-ups, and closing the sale.
- Experience working with customers on maintenance strategies and equipment systems is an asset.
- Proven mechanical knowledge.
- Previous experience in product sales and service is an asset.
- Excellent organizational, communication, and interpersonal skills.
- Experience using a customer relationship management tool.
- An exceptional track record of customer coverage in a large geographic territory.
- Proficient in MS Office suite
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.