Senior Business Analyst, Infrastructure Operations
About the role
Why eHealth? We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support healthcare providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and include laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information, include Virtual Care, MySaskHealthRecord, and the provincial Electronic Health Record. eHealth is also responsible for administering various pieces of legislation to manage the registration of/changes to all vital event records (e.g., birth, marriage, death), legal name changes, and adoptions, as well as maintaining the provincial health registry for health services eligibility and distribution of health services cards.
eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.
About the Role: Reporting to the Manager, Infrastructure Operations, the Senior Business Analyst role is responsible for supporting the Datacenter Infrastructure team. This position works with internal and external teams across the province to ensure the services we provide fit with the overall strategic direction of eHealth and meet or exceed business requirements. This position facilitates the development of strategies, plans, roadmaps, and business cases in collaboration with eHealth and its partners.
To succeed in this role, you must be able to build strong relationships, have a strong customer service focus, be skilled in solving complex IT problems, and in knowing when to make timely connections with internal subject matter experts. To make that happen, you must possess exceptional written and verbal communication skills and thrive in a dynamic, complex technology driven environment. The situations you will encounter are not black and white, so you must be proficient in solving complex problems, delivering solutions, and enjoy ‘working within the gray’. Proven experience and skills in effective project management, communication, problem solving, documentation standards, and a rigor for change management protocols and quality control will also be required. Expertise is required for best practices for application use and future integrations in various program and business settings.
Typical Daily Duties:
- Lead initiatives, including gathering, validating, and managing business requirements.
- Follow-through projects with clear and concise documentation, implementation planning, training development, execution, incident management, and support.
- The senior business analyst is technically sound, with a broad base of knowledge, experience, and the ability to relate the technical issues to the underlying needs of the business.
- The role will involve being able to grasp the implications of technical details rapidly and understand their inter-relationships and the impact on the environment into which the solution will be deployed.
To qualify for this position, you will have knowledge and/or experience in the following:
- Hands on experience managing project and initiatives in a technology environment.
- Hands on experience converting business requirements into technical specification.
- Hands on experience creating and executing test plans.
- Ability to design, test, implement or adapt existing systems/applications.
- Ability to quickly acquire knowledge of information technology architectures including integration and application software, interoperability standards, database, subsystem components, software, and Datacenter Infrastructure foundations.
- Knowledge of requirements analysis and solution design principles
- Knowledge of commercial software applications.
- A proven track record of group facilitation
- Excellent documentation skills to coordinate development of project related artifacts including but not limited to architectural diagrams, proposals, charters, business requirements, and schedules.
The knowledge and skills required for this position would be attained through the completion of a post-secondary Degree or Diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (ECBA) Gold Level is an asset. In addition to educational requirements, you will have at least 5 years of experience working as a Business Analyst or similar in an integrated support environment. An equivalent combination of education and experience may be considered.
Competencies: Communication
- Ability to demonstrate and promote the use and value of new technology, programs and services in a manner that creates understanding and captures interest.
- Ability to write a variety of detailed, accurate and clear material at a level appropriate to the target groups.
Leadership
- Conceptualize, monitor, and adjust projects, including, facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.
Problem Solving
- Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure, and maintain hardware and software components and administer networks.
- Ability to extract, recall, synthesize, conceptualize, and apply ideas, processes, and information to incorporate new technology and create new solutions in a constantly changing technological and business environment.
Interpersonal
- Build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.
Organizational
- Independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment - involving some project management.
Analytical
- Ability to identify, explore and evaluate options on data processes and methodologies, information technology and potential systems design to make feasible recommendations.
Technical
- Convert business requirements into technical specification for data integration and reports.
- Create and maintain standards, profiles, and implementation documentation.
- Create and/or modify a sequence of computer instructions to compile, link, build and test computer executable that meet design requirements within established guidelines.
If this role sounds like the opportunity, you have been looking for to challenge yourself, make a difference in people’s lives, and display your abilities – we would love to hear from you!
SGEU Level: 11SIT Anticipated Start Date: August, 2025 Location: Saskatchewan Employment Type Permanent Full-time
Location(s) SK
Salary Range $45.727 - $55.637
Salary Supplement included in hourly salary range (in-scope)
We are committed to workplace diversity.
Number of Openings 1
Aug 4, 2025, 11:59:00 PM
About eHealth Saskatchewan
As a Treasury Board Crown Corporation, eHealth Saskatchewan facilitates development, coordination and use of information and technology to support continuing improvements in health care delivery across the province of Saskatchewan - linking together health information and systems to better meet patient health care needs.
Senior Business Analyst, Infrastructure Operations
About the role
Why eHealth? We may be biased, but eHealth Saskatchewan is the place to be right now! As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.
A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support healthcare providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and include laboratories, pharmaceuticals, and diagnostics. Additional programs that also support patient care and information, include Virtual Care, MySaskHealthRecord, and the provincial Electronic Health Record. eHealth is also responsible for administering various pieces of legislation to manage the registration of/changes to all vital event records (e.g., birth, marriage, death), legal name changes, and adoptions, as well as maintaining the provincial health registry for health services eligibility and distribution of health services cards.
eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.
About the Role: Reporting to the Manager, Infrastructure Operations, the Senior Business Analyst role is responsible for supporting the Datacenter Infrastructure team. This position works with internal and external teams across the province to ensure the services we provide fit with the overall strategic direction of eHealth and meet or exceed business requirements. This position facilitates the development of strategies, plans, roadmaps, and business cases in collaboration with eHealth and its partners.
To succeed in this role, you must be able to build strong relationships, have a strong customer service focus, be skilled in solving complex IT problems, and in knowing when to make timely connections with internal subject matter experts. To make that happen, you must possess exceptional written and verbal communication skills and thrive in a dynamic, complex technology driven environment. The situations you will encounter are not black and white, so you must be proficient in solving complex problems, delivering solutions, and enjoy ‘working within the gray’. Proven experience and skills in effective project management, communication, problem solving, documentation standards, and a rigor for change management protocols and quality control will also be required. Expertise is required for best practices for application use and future integrations in various program and business settings.
Typical Daily Duties:
- Lead initiatives, including gathering, validating, and managing business requirements.
- Follow-through projects with clear and concise documentation, implementation planning, training development, execution, incident management, and support.
- The senior business analyst is technically sound, with a broad base of knowledge, experience, and the ability to relate the technical issues to the underlying needs of the business.
- The role will involve being able to grasp the implications of technical details rapidly and understand their inter-relationships and the impact on the environment into which the solution will be deployed.
To qualify for this position, you will have knowledge and/or experience in the following:
- Hands on experience managing project and initiatives in a technology environment.
- Hands on experience converting business requirements into technical specification.
- Hands on experience creating and executing test plans.
- Ability to design, test, implement or adapt existing systems/applications.
- Ability to quickly acquire knowledge of information technology architectures including integration and application software, interoperability standards, database, subsystem components, software, and Datacenter Infrastructure foundations.
- Knowledge of requirements analysis and solution design principles
- Knowledge of commercial software applications.
- A proven track record of group facilitation
- Excellent documentation skills to coordinate development of project related artifacts including but not limited to architectural diagrams, proposals, charters, business requirements, and schedules.
The knowledge and skills required for this position would be attained through the completion of a post-secondary Degree or Diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (ECBA) Gold Level is an asset. In addition to educational requirements, you will have at least 5 years of experience working as a Business Analyst or similar in an integrated support environment. An equivalent combination of education and experience may be considered.
Competencies: Communication
- Ability to demonstrate and promote the use and value of new technology, programs and services in a manner that creates understanding and captures interest.
- Ability to write a variety of detailed, accurate and clear material at a level appropriate to the target groups.
Leadership
- Conceptualize, monitor, and adjust projects, including, facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.
Problem Solving
- Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure, and maintain hardware and software components and administer networks.
- Ability to extract, recall, synthesize, conceptualize, and apply ideas, processes, and information to incorporate new technology and create new solutions in a constantly changing technological and business environment.
Interpersonal
- Build cooperative working relationships with coworkers and clients to ensure credibility and confidence in services provided as well to build capacity in client’s knowledge and ability to use and apply services.
Organizational
- Independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment - involving some project management.
Analytical
- Ability to identify, explore and evaluate options on data processes and methodologies, information technology and potential systems design to make feasible recommendations.
Technical
- Convert business requirements into technical specification for data integration and reports.
- Create and maintain standards, profiles, and implementation documentation.
- Create and/or modify a sequence of computer instructions to compile, link, build and test computer executable that meet design requirements within established guidelines.
If this role sounds like the opportunity, you have been looking for to challenge yourself, make a difference in people’s lives, and display your abilities – we would love to hear from you!
SGEU Level: 11SIT Anticipated Start Date: August, 2025 Location: Saskatchewan Employment Type Permanent Full-time
Location(s) SK
Salary Range $45.727 - $55.637
Salary Supplement included in hourly salary range (in-scope)
We are committed to workplace diversity.
Number of Openings 1
Aug 4, 2025, 11:59:00 PM
About eHealth Saskatchewan
As a Treasury Board Crown Corporation, eHealth Saskatchewan facilitates development, coordination and use of information and technology to support continuing improvements in health care delivery across the province of Saskatchewan - linking together health information and systems to better meet patient health care needs.