Sales Representative - Call Centre
Top Benefits
About the role
Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are always looking for top talent to join our growing team! We're currently looking for a Recruiter I (Call Center Representative) of to join our team! The Recruiter I will be involved in recruiting subjects to join our clinical trials!
The Call Center Representative telephone screens potential subjects at Pharma Medica Research Inc. (PMRI). This position reports to the Manager, Screening and/or designate.
Duties and Responsibilities
- Create new subject files in PSMS.
- Recruit new or existing subjects.
- Answer calls/e-mails from subjects or call out from the match list.
- Telephone screen subjects, book and cancel appointments.
- Provide subjects with relevant information for studies.
- Share study-related information with subjects according to protocol requirements and to the scope of delegation.
- Prepare the subject screening merge package.
- Work in screening reception independently.
- Update the subject screening file.
- Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations.
- Participate regularly in PMRI training programs including GCP, SOP training and PMRI in-house training modules.
- Achieve 80% or greater in all PMRI training evaluations including GCP, SOP tests and PMRI in-house training module tests.
- Follow Joint Health and Safety rules and regulations at all times.
- Photocopying and other administrative works.
- Other duties as required.
Qualifications:
- High School Diploma
- 1 year of call center experience or related experience.
- General Knowledge of MS Office
- Excellent verbal and written English communication skills.
- Customer service skills, to listen to volunteers/subjects and professionally answer questions or address concerns.
- Ability to confidently make any calls.
- Troubleshooting skills to manage volunteers' complaints
- Excellent interpersonal skills.
- Ability to work both independently and as a team member.
- Exceptional organizational skills
We Offer
- Competitive compensation plan
- Opportunities for advancement and career progression
- A generous Employee Milestones Awards Program
- Corporate Discounts Program
- Learning Support Programs
- Friendly atmosphere, culture of learning
Please note all applications must be eligible to work within Canada.
PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.
We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.
If you meet the qualifications and are looking for an exciting place to work, apply today!
If you feel like you'd be a good fit for this position, apply today!
About Pharma Medica Research Inc.
Pharma Medica Research is a full service early phase contract research organization. We offer an innovative approach to the design and implementation of clinical trials in support of pharmaceutical and biotechnology companies' drug development projects around the globe.
- 360 bed phase I clinical capacity
- Bioanalytical lab
- Onsite organic synthesis lab
- Biorepository services
- Clinical data management
- Medical writing
- PK / Biostatistics
- Clinical trial monitoring
In addition to FIH, BA/BE, and PK/DDI studies, we have specialized skills in respiratory, transdermal delivery systems (including SIS studies), and patient PK studies.
Our reputation is built upon principles of on-time performance, responsiveness to the industry we serve, and delivery of uncompromising quality at reasonable costs.
Our client-focused approach truly differentiates us from other contract research organizations. Pharma Medica Research has developed processes that put the needs of our clients first. These include flexible study scheduling, rapid preliminary results turnaround and prompt final report delivery. Outsourcing should not be complicated. We are there to make your project implementation as simple as possible.
Sales Representative - Call Centre
Top Benefits
About the role
Pharma Medica Research is a full service contract research organization specialized in conducting early phase clinical trials in healthy volunteers, special and patient populations. We are always looking for top talent to join our growing team! We're currently looking for a Recruiter I (Call Center Representative) of to join our team! The Recruiter I will be involved in recruiting subjects to join our clinical trials!
The Call Center Representative telephone screens potential subjects at Pharma Medica Research Inc. (PMRI). This position reports to the Manager, Screening and/or designate.
Duties and Responsibilities
- Create new subject files in PSMS.
- Recruit new or existing subjects.
- Answer calls/e-mails from subjects or call out from the match list.
- Telephone screen subjects, book and cancel appointments.
- Provide subjects with relevant information for studies.
- Share study-related information with subjects according to protocol requirements and to the scope of delegation.
- Prepare the subject screening merge package.
- Work in screening reception independently.
- Update the subject screening file.
- Properly complete the documentation of clinical activities according to GCP, SOP guidelines and/or EDA/TPD regulations.
- Participate regularly in PMRI training programs including GCP, SOP training and PMRI in-house training modules.
- Achieve 80% or greater in all PMRI training evaluations including GCP, SOP tests and PMRI in-house training module tests.
- Follow Joint Health and Safety rules and regulations at all times.
- Photocopying and other administrative works.
- Other duties as required.
Qualifications:
- High School Diploma
- 1 year of call center experience or related experience.
- General Knowledge of MS Office
- Excellent verbal and written English communication skills.
- Customer service skills, to listen to volunteers/subjects and professionally answer questions or address concerns.
- Ability to confidently make any calls.
- Troubleshooting skills to manage volunteers' complaints
- Excellent interpersonal skills.
- Ability to work both independently and as a team member.
- Exceptional organizational skills
We Offer
- Competitive compensation plan
- Opportunities for advancement and career progression
- A generous Employee Milestones Awards Program
- Corporate Discounts Program
- Learning Support Programs
- Friendly atmosphere, culture of learning
Please note all applications must be eligible to work within Canada.
PMRI is an Equal Opportunity Employer; promoting accessibility and inclusivity at work and offering accommodation for applicants as required and requested.
We thank all applicants for their interest; however, only those selected to proceed in the interview process will be contacted.
If you meet the qualifications and are looking for an exciting place to work, apply today!
If you feel like you'd be a good fit for this position, apply today!
About Pharma Medica Research Inc.
Pharma Medica Research is a full service early phase contract research organization. We offer an innovative approach to the design and implementation of clinical trials in support of pharmaceutical and biotechnology companies' drug development projects around the globe.
- 360 bed phase I clinical capacity
- Bioanalytical lab
- Onsite organic synthesis lab
- Biorepository services
- Clinical data management
- Medical writing
- PK / Biostatistics
- Clinical trial monitoring
In addition to FIH, BA/BE, and PK/DDI studies, we have specialized skills in respiratory, transdermal delivery systems (including SIS studies), and patient PK studies.
Our reputation is built upon principles of on-time performance, responsiveness to the industry we serve, and delivery of uncompromising quality at reasonable costs.
Our client-focused approach truly differentiates us from other contract research organizations. Pharma Medica Research has developed processes that put the needs of our clients first. These include flexible study scheduling, rapid preliminary results turnaround and prompt final report delivery. Outsourcing should not be complicated. We are there to make your project implementation as simple as possible.