Top Benefits
About the role
About Us
Dodds Garage Doors, founded in 1958, is the leading provider of garage doors and openers across Southern Ontario. Serving more than 500,000 customers with exceptional service, Dodds has become a household name. Dodds has been awarded the Consumers Choice Award for over 22 years. Family-owned and employee-focused, Dodds prioritizes customer satisfaction, offering 24/7 repairs and preventative maintenance. With over 65 years in business, we are the region's most highly reviewed garage door company.
The Role
As a Customer Support Specialist in our Sales department, you will act as the direct point of contact between Dodds and its customers. This role is crucial for ensuring customer satisfaction and fostering positive relationships. You will manage customer inquiries, respond to emails, communicate using phone and chat, coordinate services, and maintain seamless communication between departments to deliver exceptional service.
Who is the ideal candidate
The ideal candidate for this role is an effective customer-focused communicator who can motivate and support others, maintain attention to detail, and thrive in a fast-paced environment. They excel at problem-solving and have a proactive approach to handling challenges. With excellent communication skills and a positive attitude, they are great listeners and can connect quickly with a multitude of customers throughout each day. This is a position where guidelines, structure, and established policies must be followed closely, as their ability to manage multiple responsibilities with urgency and enthusiasm makes them a strong fit for this dynamic role.
What you will do
- Handle customer inquiries and complaints with professionalism and urgency.
- Assist clients with basic troubleshooting needs.
- Provide detailed information about Dodds’ products and services.
- Document and update customer records accurately.
- Coordinate and schedule garage door sales and service appointments to meet company and customer needs.
- Ensure inbound requests are distributed and addressed promptly, by collaborating with CSR team to manage email inbox, online chat, social media leads, and phone calls
- Collect payments and follow up on overdue service accounts
- Act as a solutions expert by managing customer needs and ensuring customer satisfaction.
- Drive new initiatives and propose process improvements to enhance customer experience.
- Sell residential memberships, garage door openers, and accessories via inbound and outbound initiatives.
Expectations for success
- Deliver an exceptional customer experience by actively listening and problem-solving.
- Collaborate effectively with multiple departments to ensure seamless operations.
- Maintain a high level of organization and attention to detail in all tasks.
- Meet and exceed weekly reporting metrics and performance benchmarks.
What you bring to the table
- Strong problem-solving, critical thinking, and analytical skills.
- Excellent verbal and written communication abilities.
- Proven time management and organizational skills with sound judgment in prioritizing tasks.
- High attention to detail to ensure accuracy in all interactions and processes.
- A collaborative mindset, working seamlessly across departments and teams.
- Experience in call center operations, management, or leadership roles.
Additional role details
- Job Type: Full-time, Permanent
- Schedule: 5 days per week: 8:00 am-5:00 pm
- Benefits: Health care spending account, on-site parking
- Work Arrangement: In-person position
If you’re passionate about customer service, and want to join a dynamic team, we’d love to hear from you!
About Dodds Garage Doors
Since 1958 Dodds Garage Doors has been the leading garage door company helping homeowners and businesses across Ontario repair and replace their overhead doors and electric openers. Dodds has been chosen as the leading garage door company for over 22 years by Consumer Choice. We are proud to be family owned with locations across the Greater Toronto Area including Mississauga, Toronto, North York and Oshawa and Kingston, Barrie, Muskoka and beyond.
Top Benefits
About the role
About Us
Dodds Garage Doors, founded in 1958, is the leading provider of garage doors and openers across Southern Ontario. Serving more than 500,000 customers with exceptional service, Dodds has become a household name. Dodds has been awarded the Consumers Choice Award for over 22 years. Family-owned and employee-focused, Dodds prioritizes customer satisfaction, offering 24/7 repairs and preventative maintenance. With over 65 years in business, we are the region's most highly reviewed garage door company.
The Role
As a Customer Support Specialist in our Sales department, you will act as the direct point of contact between Dodds and its customers. This role is crucial for ensuring customer satisfaction and fostering positive relationships. You will manage customer inquiries, respond to emails, communicate using phone and chat, coordinate services, and maintain seamless communication between departments to deliver exceptional service.
Who is the ideal candidate
The ideal candidate for this role is an effective customer-focused communicator who can motivate and support others, maintain attention to detail, and thrive in a fast-paced environment. They excel at problem-solving and have a proactive approach to handling challenges. With excellent communication skills and a positive attitude, they are great listeners and can connect quickly with a multitude of customers throughout each day. This is a position where guidelines, structure, and established policies must be followed closely, as their ability to manage multiple responsibilities with urgency and enthusiasm makes them a strong fit for this dynamic role.
What you will do
- Handle customer inquiries and complaints with professionalism and urgency.
- Assist clients with basic troubleshooting needs.
- Provide detailed information about Dodds’ products and services.
- Document and update customer records accurately.
- Coordinate and schedule garage door sales and service appointments to meet company and customer needs.
- Ensure inbound requests are distributed and addressed promptly, by collaborating with CSR team to manage email inbox, online chat, social media leads, and phone calls
- Collect payments and follow up on overdue service accounts
- Act as a solutions expert by managing customer needs and ensuring customer satisfaction.
- Drive new initiatives and propose process improvements to enhance customer experience.
- Sell residential memberships, garage door openers, and accessories via inbound and outbound initiatives.
Expectations for success
- Deliver an exceptional customer experience by actively listening and problem-solving.
- Collaborate effectively with multiple departments to ensure seamless operations.
- Maintain a high level of organization and attention to detail in all tasks.
- Meet and exceed weekly reporting metrics and performance benchmarks.
What you bring to the table
- Strong problem-solving, critical thinking, and analytical skills.
- Excellent verbal and written communication abilities.
- Proven time management and organizational skills with sound judgment in prioritizing tasks.
- High attention to detail to ensure accuracy in all interactions and processes.
- A collaborative mindset, working seamlessly across departments and teams.
- Experience in call center operations, management, or leadership roles.
Additional role details
- Job Type: Full-time, Permanent
- Schedule: 5 days per week: 8:00 am-5:00 pm
- Benefits: Health care spending account, on-site parking
- Work Arrangement: In-person position
If you’re passionate about customer service, and want to join a dynamic team, we’d love to hear from you!
About Dodds Garage Doors
Since 1958 Dodds Garage Doors has been the leading garage door company helping homeowners and businesses across Ontario repair and replace their overhead doors and electric openers. Dodds has been chosen as the leading garage door company for over 22 years by Consumer Choice. We are proud to be family owned with locations across the Greater Toronto Area including Mississauga, Toronto, North York and Oshawa and Kingston, Barrie, Muskoka and beyond.