Front Desk Agent - Golden Beach Resort
Top Benefits
About the role
Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Front Desk Person Role Overview
The Front Desk person is a strong sales driver, profit focused and people oriented.
This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.
Responsibilities
The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.
The Front Desk Person’s responsibility will include but not limited to the following:
- Owner Management
a. Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
b. Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
c. Collect yearly agreements and proof of insurance from owners
- Rental management
a. Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
b. Perform guest check in and check outs with exceptional customer service and clarity
- Concessions
a. Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests
- Property
a. Welcome Centre Cleaning – Entrance, interior, washrooms, signage
b. Incident Report management
c. Perform all opening and closing duties of welcome centre
d. Help to run owner and rental guest special events
- Administration
a. Phones – answer calls, check messages, answer requests, record messages for other employees
b. Monitor resort emails and draft communications to owners when needed
c. Train and mentor new staff
d. Ensure all visitors report to Welcome Centre and sign in and out
Skills/Requirements
- Previous experience in high volume customer service role with proven multi-tasking abilities
- Experience processing payments, answering phones, and monitoring emails
- Excellent communication skills both internal and external
- Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
- Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
- Must be available to work weekends and some evenings
What’s in it for you?
- Compensation of $17.20/hr
- Paid lunches
- Opportunity to work in a fun, collaborative environment
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Great Blue Resorts
We are evolving and SO EXCITED!
We know that Great people build Great organizations.
Our Great Blue Resorts success story is built on the commitment to attract, hire and develop great people.
Now... we are taking it up a notch.
Covid19 has really forced us to take a good look at how we do business, change what wasn't working, keep what was working, and making improvements to just DO BUSINESS BETTER! Our leadership, our direction and our philosophy is in a positive transition and we are looking for the BEST!
We are experiencing an energized sense of renewal and we want to invite you to see what we are all about!
Reasons to work at Great Blue Resorts include:
• We provide steady employment with a variety of shifts
• We have Competitive wages
• We have Paid breaks
• We provide Free beverages (free coffee, tea, pop, water) during your shift
• You are provided with a Uniform
• We host monthly team activities – team lunches and celebrations
• We have multiple Recognition programs
• We provide you with on-going Training and support
• We have an Employee Referral Program
• We provide a Cottage Ownership Referral Bonus if you refer a family and they purchase a cottage
• We promote long term careers and have a Season Longevity incentive (if they stay with GBR for your full contact, they earn a Season end bonus)
• And if you return to work with us season to season, we have a Return Bonus
These are just some of the reason why you should join Great Blue Resorts today!
Great Blue Resorts owns and operates 8 private cottage resorts located throughout Ontario’s cottage country with some of the most amazing lakefronts. These properties are made up of small seasonal communities offering outright ownership of beautiful pre-manufactured Recreational Cottages offering families an affordable cottage lifestyle for 3 seasons of the year.
Our resorts have full facilities including community areas, swimming pool, splash pads, multi-sports courts, playground and of course the beaches. All resorts are located in some of southern Ontario’s premium cottage country including Muskoka, Prince Edward County, Peterborough and the Ottawa areas.
We are the safe family vacation alternative amidst these uncertain times.
If you are looking for a positive, fun and educational environment and you like being around people, Great Blue Resorts is a preferred choice for great hospitality employment.
Front Desk Agent - Golden Beach Resort
Top Benefits
About the role
Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.
Front Desk Person Role Overview
The Front Desk person is a strong sales driver, profit focused and people oriented.
This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.
Responsibilities
The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.
The Front Desk Person’s responsibility will include but not limited to the following:
- Owner Management
a. Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
b. Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
c. Collect yearly agreements and proof of insurance from owners
- Rental management
a. Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
b. Perform guest check in and check outs with exceptional customer service and clarity
- Concessions
a. Sale of pontoon boat cruises, fishing boats, bike rental, food/drink items or merchandise to owners, contractors and vacation guests
- Property
a. Welcome Centre Cleaning – Entrance, interior, washrooms, signage
b. Incident Report management
c. Perform all opening and closing duties of welcome centre
d. Help to run owner and rental guest special events
- Administration
a. Phones – answer calls, check messages, answer requests, record messages for other employees
b. Monitor resort emails and draft communications to owners when needed
c. Train and mentor new staff
d. Ensure all visitors report to Welcome Centre and sign in and out
Skills/Requirements
- Previous experience in high volume customer service role with proven multi-tasking abilities
- Experience processing payments, answering phones, and monitoring emails
- Excellent communication skills both internal and external
- Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook
- Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision
- Must be available to work weekends and some evenings
What’s in it for you?
- Compensation of $17.20/hr
- Paid lunches
- Opportunity to work in a fun, collaborative environment
- Flexible schedule
- Diverse and inclusive workplace - Be a part of our tight family!
- Continuous learning and development opportunities
- Socials, birthday celebrations, and employee recognition events
- Ongoing coaching, learning, and development opportunities.
- Internal career growth opportunities.
Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Great Blue Resorts
We are evolving and SO EXCITED!
We know that Great people build Great organizations.
Our Great Blue Resorts success story is built on the commitment to attract, hire and develop great people.
Now... we are taking it up a notch.
Covid19 has really forced us to take a good look at how we do business, change what wasn't working, keep what was working, and making improvements to just DO BUSINESS BETTER! Our leadership, our direction and our philosophy is in a positive transition and we are looking for the BEST!
We are experiencing an energized sense of renewal and we want to invite you to see what we are all about!
Reasons to work at Great Blue Resorts include:
• We provide steady employment with a variety of shifts
• We have Competitive wages
• We have Paid breaks
• We provide Free beverages (free coffee, tea, pop, water) during your shift
• You are provided with a Uniform
• We host monthly team activities – team lunches and celebrations
• We have multiple Recognition programs
• We provide you with on-going Training and support
• We have an Employee Referral Program
• We provide a Cottage Ownership Referral Bonus if you refer a family and they purchase a cottage
• We promote long term careers and have a Season Longevity incentive (if they stay with GBR for your full contact, they earn a Season end bonus)
• And if you return to work with us season to season, we have a Return Bonus
These are just some of the reason why you should join Great Blue Resorts today!
Great Blue Resorts owns and operates 8 private cottage resorts located throughout Ontario’s cottage country with some of the most amazing lakefronts. These properties are made up of small seasonal communities offering outright ownership of beautiful pre-manufactured Recreational Cottages offering families an affordable cottage lifestyle for 3 seasons of the year.
Our resorts have full facilities including community areas, swimming pool, splash pads, multi-sports courts, playground and of course the beaches. All resorts are located in some of southern Ontario’s premium cottage country including Muskoka, Prince Edward County, Peterborough and the Ottawa areas.
We are the safe family vacation alternative amidst these uncertain times.
If you are looking for a positive, fun and educational environment and you like being around people, Great Blue Resorts is a preferred choice for great hospitality employment.