Lead Product Manager
Remote
Toronto, Vancouver, Remote (Canada)
CA$91,144 - CA$113,912/yearly
Senior Level
Top Benefits
Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
About the role
Who you are
- 7+ years experience as a product manager or equivalent experience
- You have a track record of shipping (success and failures, alike) -- and have a history of driving customer and business impact
- You are a learner, scrappy, take full ownership and thrive in a dynamic and ambiguous environment
- A passion for user-centered design and making users’ lives better
- Deep curiosity and understanding of AI-powered product experiences, especially those that improve operations, user enablement, or insight generation
- Strong customer empathy and experience shaping product direction and execution based on user and customer needs
- Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction, and leverage data to prove out concepts and test new features
- Strong understanding of agile product development, delivery and tools
- Ability to communicate clearly to both technical and non-technical audiences
- Excellent technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases
- Proven track record of driving measurable impact through product development, especially across complex stakeholder groups
- Strong communicator and systems thinker with the ability to manage ambiguity and prioritize effectively
- Past experience in building best-in-class enterprise web and/or complex financial applications
- Experience building or launching Generative AI features in enterprise products (e.g., chat assistants, auto-summarization, insight generation)
- Experience in or deep understanding of the payments industry, the various players in the ecosystem and their associated needs and pain points
What the job involves
- Marqeta is seeking a Lead Product Manager, Customer Experience to lead the strategy, development, and evolution of enterprise applications that power the experiences of our customers, bank partners, and internal operations teams
- You will own a suite of tools and platforms across cardholder support, identity management, business intelligence and many more, all while championing an AI-centric mindset that enhances automation, personalization, and decision-making
- In this role, you will work within a team of product managers, designers, and engineers who work cross-functionally with all teams, and at all levels of the organization
- We’re looking for a hands-on product manager who will own the future roadmap of the Customer Experience products
- You’ll be responsible for delivering high-impact solutions that simplify complex operational workflows, surface intelligent insights, and enable secure, seamless interactions across the Marqeta ecosystem
- You’ll work cross-functionally with Engineering, Design, Data Science, Support, and customers to shape how we serve enterprise clients at scale
- Champion the voice of the customer. Advocate for their needs, translate feedback into product improvements, and ensure their experience is central to roadmap decisions
- Own the product vision and roadmap for Marqeta’s enterprise applications used by customers and internal teams, ensuring solutions are scalable, secure, and intuitive
- Lead cross-functional Scrum teams through the ideation, design, development, and launch of new Dashboard and administrative features
- Identify opportunities to leverage AI to streamline operations, enhance decision-making, and improve user experiences across the Dashboard and internal tools
- Own and evolve the developer experience. Think deeply about how our customers interact with our products—across APIs, dashboards, and integrations—and find ways to improve usability, reduce friction, and make Marqeta the standard for excellence in developer experience
- Drive next-generation experiences across cardholder support, identity management, and business intelligence
- Conduct user research and testing to understand behavior, uncover pain points, and inform product decisions
- Define user personas, perform market analysis, and translate insights into clear, actionable product requirements
- Balance customer needs, operational workflows, and technical feasibility across support, identity, and data domains
- Establish KPIs and lead cross-functional teams in setting and measuring progress toward qualitative and quantitative goals
- Collaborate across Product, Engineering, Revenue, Operations, Legal, Compliance, Security, and Finance to evaluate scope, impact, and priorities
- Build alignment and evangelize a shared product vision that drives meaningful outcomes and business growth
- Engage regularly with users and internal stakeholders to gather feedback and shape product direction
- Serve as the subject matter expert for your product area
The application process
- Application submission
- Recruiter phone call
- Hiring manager video call
- Virtual “Onsite” consisting of 4, 45 min calls
- Presentation
- Offer!
Benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock
About Marqeta
Financial Services
1001-5000
Modern life is fueled by modern financial solutions that are so seamlessly woven into our daily lives, you almost forget they are there. At Marqeta, we don’t just think about how we transact, we think about how those transactions can unlock delight with every digital experience. Our modern card issuing platform enables our world-class customers to create tailored and embedded financial solutions that cater to the evolving needs of today’s consumers.
Marqeta is a flexible-first company with headquarters in Oakland, CA. We’re passionate about empowering our people to make a significant impact and do the best work of their lives, all while revolutionizing the way millions experience the movement of money.
Lead Product Manager
Remote
Toronto, Vancouver, Remote (Canada)
CA$91,144 - CA$113,912/yearly
Senior Level
Top Benefits
Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
About the role
Who you are
- 7+ years experience as a product manager or equivalent experience
- You have a track record of shipping (success and failures, alike) -- and have a history of driving customer and business impact
- You are a learner, scrappy, take full ownership and thrive in a dynamic and ambiguous environment
- A passion for user-centered design and making users’ lives better
- Deep curiosity and understanding of AI-powered product experiences, especially those that improve operations, user enablement, or insight generation
- Strong customer empathy and experience shaping product direction and execution based on user and customer needs
- Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction, and leverage data to prove out concepts and test new features
- Strong understanding of agile product development, delivery and tools
- Ability to communicate clearly to both technical and non-technical audiences
- Excellent technical acumen, curiosity, and familiarity with new technologies, APIs, programming languages, and databases
- Proven track record of driving measurable impact through product development, especially across complex stakeholder groups
- Strong communicator and systems thinker with the ability to manage ambiguity and prioritize effectively
- Past experience in building best-in-class enterprise web and/or complex financial applications
- Experience building or launching Generative AI features in enterprise products (e.g., chat assistants, auto-summarization, insight generation)
- Experience in or deep understanding of the payments industry, the various players in the ecosystem and their associated needs and pain points
What the job involves
- Marqeta is seeking a Lead Product Manager, Customer Experience to lead the strategy, development, and evolution of enterprise applications that power the experiences of our customers, bank partners, and internal operations teams
- You will own a suite of tools and platforms across cardholder support, identity management, business intelligence and many more, all while championing an AI-centric mindset that enhances automation, personalization, and decision-making
- In this role, you will work within a team of product managers, designers, and engineers who work cross-functionally with all teams, and at all levels of the organization
- We’re looking for a hands-on product manager who will own the future roadmap of the Customer Experience products
- You’ll be responsible for delivering high-impact solutions that simplify complex operational workflows, surface intelligent insights, and enable secure, seamless interactions across the Marqeta ecosystem
- You’ll work cross-functionally with Engineering, Design, Data Science, Support, and customers to shape how we serve enterprise clients at scale
- Champion the voice of the customer. Advocate for their needs, translate feedback into product improvements, and ensure their experience is central to roadmap decisions
- Own the product vision and roadmap for Marqeta’s enterprise applications used by customers and internal teams, ensuring solutions are scalable, secure, and intuitive
- Lead cross-functional Scrum teams through the ideation, design, development, and launch of new Dashboard and administrative features
- Identify opportunities to leverage AI to streamline operations, enhance decision-making, and improve user experiences across the Dashboard and internal tools
- Own and evolve the developer experience. Think deeply about how our customers interact with our products—across APIs, dashboards, and integrations—and find ways to improve usability, reduce friction, and make Marqeta the standard for excellence in developer experience
- Drive next-generation experiences across cardholder support, identity management, and business intelligence
- Conduct user research and testing to understand behavior, uncover pain points, and inform product decisions
- Define user personas, perform market analysis, and translate insights into clear, actionable product requirements
- Balance customer needs, operational workflows, and technical feasibility across support, identity, and data domains
- Establish KPIs and lead cross-functional teams in setting and measuring progress toward qualitative and quantitative goals
- Collaborate across Product, Engineering, Revenue, Operations, Legal, Compliance, Security, and Finance to evaluate scope, impact, and priorities
- Build alignment and evangelize a shared product vision that drives meaningful outcomes and business growth
- Engage regularly with users and internal stakeholders to gather feedback and shape product direction
- Serve as the subject matter expert for your product area
The application process
- Application submission
- Recruiter phone call
- Hiring manager video call
- Virtual “Onsite” consisting of 4, 45 min calls
- Presentation
- Offer!
Benefits
- Praise: We believe in generously recognizing each other’s talents and contributions, and sharing the goodness we see
- Health and wellness: We cover your premiums for health, dental, and vision. Plus, your pet gets his/her/its own insurance, on us
- Flexible time off: We take time to relax and recharge when needed. We have unlimited time off for most employees and encourage an average of 5 weeks per year
- Marqeta paid family leave: We support all families. We offer 12 weeks of paid leave for all new parents and up to 20 for birthing parents. We also offer 4 weeks of caregiving leave
- 401k match: We invest in your future. We’ll match 50% of your contribution and up to 6% of your salary
- Meaningful equity: As owners of the company, we’re all in this together. Full-time employees will receive equity in Marqeta
- Giving back: We recognize we’re part of a larger community and encourage employees to donate their time and expertise to organizations they support
- Monthly stipend: You’ll get an additional monthly stipend on your paycheck to help fund your daily commute, cell phone, and/or internet connectivity
- Stock discount: The Employee Stock Purchase Program allows employees to buy discounted company stock
About Marqeta
Financial Services
1001-5000
Modern life is fueled by modern financial solutions that are so seamlessly woven into our daily lives, you almost forget they are there. At Marqeta, we don’t just think about how we transact, we think about how those transactions can unlock delight with every digital experience. Our modern card issuing platform enables our world-class customers to create tailored and embedded financial solutions that cater to the evolving needs of today’s consumers.
Marqeta is a flexible-first company with headquarters in Oakland, CA. We’re passionate about empowering our people to make a significant impact and do the best work of their lives, all while revolutionizing the way millions experience the movement of money.