MUSKOKA BAY RESORT - PORTER

Reporting To: Director of Rooms

Department: Hotel

Terms: Seasonal, Permanent, Full-Time, Part-Time

Who We Are:

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open in the Fall 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

Position Summary:

Reporting to the Director of Rooms, the Porter is responsible for will be responsible, amongst other things, for the following: welcoming our guests in the hotel, assists arriving and departing guests in a highly professional manner, handles luggage and bags, transport guests to/from recreation areas in a safe and timely manner.

Duties & Responsibilities:

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Being visible at all times, should be present other than when on breaks
• Assisting in delivering “Special delivery” items to hotel, lofts, and villas.
• Handles all luggage, baggage, packages, etc. carefully and safely
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Completely familiar with all room types, room amenities and hotel facilities, provides such information to hotel guests
• Completely familiar with hotel emergency procedures and provides necessary information to hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with service standards
• Becomes familiar with guests’ names and acknowledges guests by name
• Provides guests with hotel and surrounding area information and travel directions
• Promotes hotel facilities, food and beverage outlets, and recreation programs
• Transports guests to/from recreation areas in a safe and timely manner
• Maintain the orderliness and cleanliness of the Front Desk area, monitor the neatness of the lobby
• Perform other reasonable job duties as requested by Supervisors which may include off-season tasks

Tasks as follows for Off-Season:

• Assisting in garbage removal
• Maintaining the cleanliness of all inside common areas
• Maintaining the cleanliness of all outside common areas

Skills, Abilities, Attributes:

• • Flexibility with working all shifts on weekdays, weekends, and holidays.
  • Self-motivated, friendly, upbeat, outgoing, mature person who thrives in a fast-paced environment
  • Previous hotel experience is ideal
  • Excellent interpersonal skills/customer focused and detail oriented
  • Strong organizational skills, ability to multi-task with strong analytical and problem solving skills
  • Professionalism and reliability
  • Excellent communications skills
  • Excellent attention to detail
  • Knowledge of computers and cash handling experience an asset
  • Professional attitude and appearance
  • Must be a team player

Education & Experience:

• Guest Services/ Porter/ Bellman :1 year (preferred)
• Customer service: 2 years (preferred)
• Have minimum of (3) years of driving experience with a valid G Driver’s License

Our commitment to you:

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements: Must be eligible to work in Canada

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.