Top Benefits
About the role
Who you are
- 4–8 years of experience in Customer Success, Value Consulting, Business Strategy, or Management Consulting (SaaS preferred)
- Proven ability to drive business outcomes and articulate value in strategic, executive-level discussions
- Confident in managing a larger portfolio of customers while maintaining a high standard of strategic engagement
- Hands on experience with Totango or similar Customer Success platforms
- Strong business acumen and the ability to connect product capabilities with business goals
- Exceptional communication, storytelling, and facilitation skills
- Data-savvy mindset with comfort analyzing usage, performance, and business metrics
- Collaborative spirit with experience working across cross-functional teams (Product, SE, CSE, Sales)
- Experience in customer growth platforms or CRM/data integration environment
- Exposure to sales-led or value-based customer success methodologies
What the job involves
- We’re on a mission to help companies protect and grow their revenue by aligning software, strategy, and insights around what truly matters - customer outcomes
- As a Customer Success Manager, you won’t just manage accounts - you’ll help customers realize their business goals and become an extension of their strategic planning team
- Think of yourself as a partner in value - not a point of contact
- This is not a traditional CSM role
- You’ll be embedded in your customers’ strategic conversations, helping connect the dots between their initiatives and how our platform supports them
- You’ll also need to balance scale and strategy - supporting a broader portfolio while still delivering meaningful, outcome-based engagements
- What you'll do
- Own Value Strategy: Create, drive, and continuously update strategic success plans aligned with customer goals and business outcomes
- Facilitate Strategic Conversations: Lead regular executive check-ins and planning sessions focused on ROI, KPIs, and long-term impact
- Challenge with Confidence: Confidently guide customers back on course when proposed actions don’t align with their stated goals
- Measure and Report Outcomes: Define value milestones and report on progress using both qualitative insights and quantitative data
- Drive Adoption Through Outcomes: Partner with Solution Engineers and Product teams to ensure the platform is configured to drive goal attainment
- Identify Expansion Opportunities: Uncover opportunities to grow the relationship by tying product capabilities to strategic impact
- Act as a Voice of the Customer: Represent customer needs internally to influence roadmap, services, and support strategy
- Support Renewal Readiness: Ensure that customer value is documented and evident ahead of renewal discussions—making renewals a formality, not a surprise
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.
Top Benefits
About the role
Who you are
- 4–8 years of experience in Customer Success, Value Consulting, Business Strategy, or Management Consulting (SaaS preferred)
- Proven ability to drive business outcomes and articulate value in strategic, executive-level discussions
- Confident in managing a larger portfolio of customers while maintaining a high standard of strategic engagement
- Hands on experience with Totango or similar Customer Success platforms
- Strong business acumen and the ability to connect product capabilities with business goals
- Exceptional communication, storytelling, and facilitation skills
- Data-savvy mindset with comfort analyzing usage, performance, and business metrics
- Collaborative spirit with experience working across cross-functional teams (Product, SE, CSE, Sales)
- Experience in customer growth platforms or CRM/data integration environment
- Exposure to sales-led or value-based customer success methodologies
What the job involves
- We’re on a mission to help companies protect and grow their revenue by aligning software, strategy, and insights around what truly matters - customer outcomes
- As a Customer Success Manager, you won’t just manage accounts - you’ll help customers realize their business goals and become an extension of their strategic planning team
- Think of yourself as a partner in value - not a point of contact
- This is not a traditional CSM role
- You’ll be embedded in your customers’ strategic conversations, helping connect the dots between their initiatives and how our platform supports them
- You’ll also need to balance scale and strategy - supporting a broader portfolio while still delivering meaningful, outcome-based engagements
- What you'll do
- Own Value Strategy: Create, drive, and continuously update strategic success plans aligned with customer goals and business outcomes
- Facilitate Strategic Conversations: Lead regular executive check-ins and planning sessions focused on ROI, KPIs, and long-term impact
- Challenge with Confidence: Confidently guide customers back on course when proposed actions don’t align with their stated goals
- Measure and Report Outcomes: Define value milestones and report on progress using both qualitative insights and quantitative data
- Drive Adoption Through Outcomes: Partner with Solution Engineers and Product teams to ensure the platform is configured to drive goal attainment
- Identify Expansion Opportunities: Uncover opportunities to grow the relationship by tying product capabilities to strategic impact
- Act as a Voice of the Customer: Represent customer needs internally to influence roadmap, services, and support strategy
- Support Renewal Readiness: Ensure that customer value is documented and evident ahead of renewal discussions—making renewals a formality, not a surprise
Benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
About Totango
We’re experts in customer-led growth: the practice of putting your customers at the center of your go-to-market strategy, because they are your most reliable source of growth. Our Customer Revenue Optimization suite was built to help large and fast-growing businesses thrive. Our powerful suite brings together three products, each designed to deliver exceptional results, and united by an integrated customer data platform.
The Totango Customer Success Platform leverages automated workflows and engagement features to help customers achieve their desired outcomes and drive long-term growth.
Unison, our AI-powered Customer Intelligence Engine works independently, or alongside any customer success platforms. It allows businesses to more effectively predict customer risk and proactively reduce churn before it becomes an issue.
Catalyst is our dedicated tool for revenue teams, streamlining growth operations by enabling seamless expansion.
Leading customer success teams around the world — including SAP, Github, Schneider Electric, Dynatrace, Drata, and Aircall — use Totango products to access actionable insights and empower teams to fuel customer-led growth.
Totango, a pioneer and leader in customer success software since 2010, merged with Catalyst Software in February 2024. The combined organization formed a CS powerhouse, which continues to grow through innovation and acquisition of AI and customer revenue operations technology and talent to help CS and revenue organizations retain and grow their customer base.
We are a remote organization with employees operating in 25 U.S. States, 6 countries, and have two offices in NYC and Tel Aviv.