Job Description We are looking for a detail-oriented and proactive Logistics Coordinator - Retail and Wholesale to join our operations team. In this role, you will be responsible for coordinating retail order fulfillment, ensuring smooth delivery from our warehouse partners to stores and distribution centers and managing inventory accuracy. You will collaborate with internal teams and external partners to troubleshoot issues, improve processes, and deliver a seamless retail experience. If you're a strong communicator with a knack for logistics, enjoy solving operational challenges, and thrive in a fast-paced, team-oriented environment, we’d love to meet you.

As a Logistics Coordinator (Retail And Wholesale), You Will

• Send Retail Store Replenishment purchase orders to the warehouse partners for fulfillment and coordinate relabeling of inventory to meet retail needs.
• Schedule and track transportation of POs from warehouse to Distribution Centers, ensuring on-time and accurate deliveries.
• Maintain accurate inventory records for all products at the DCs by coordinating inventory counts, reconciling discrepancies, and ensuring the order management system is up to date.
• Support the day-to-day execution of logistics for retail stores, including responding to escalations and identifying process improvements.
• Monitor the flow of White Glove orders across systems to ensure timely fulfillment, including tracking exchange orders created by the Customer Service team.
• Troubleshoot fulfillment issues, such as shipping delays, inventory shortages, or labeling errors, and coordinate resolution with internal teams and warehouse partners.
• Act as a key point of contact for store managers and Distribution Center teams regarding inventory inquiries and replenishment updates.
• Manage and process Retail Dropship orders, ensuring accurate transmission to warehouse partners and resolving any fulfillment issues to support timely and accurate delivery.
• Maintain data accuracy across systems, ensuring that inventory, order, and shipment data are consistently reflected in internal tools and platforms.
• Collaborate with cross-functional teams including Merchandising, Customer Service, and retail operations to align on fulfillment priorities, inventory needs, and operational updates.
• Support continuous improvement initiatives, identifying opportunities to streamline workflows or automate manual processes to enhance efficiency and accuracy.

Who You Are

• 1–3 years of experience in a logistics, supply chain, or operations role, preferably in e-commerce (transportation, distribution, warehousing, or operational experience considered an asset)
• Bachelor’s degree in a relevant field of study.
• Experience working with third-party logistics (3PL) providers and carriers.
• Proficient with browser- and mobile-based tools, especially Google Workspace (Sheets, Docs, Slides).
• Strong organizational skills and attention to detail; able to manage multiple tasks and shifting priorities in a fast-paced environment.
• Excellent problem-solving and critical thinking skills; comfortable making independent decisions when needed.
• Strong interpersonal and communication skills, both written and verbal, with the ability to build effective relationships across teams.
• Comfortable working independently while also being a collaborative team player.

Additional Information Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement

About Us At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.