Top Benefits
About the role
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.
The Solution Architect provides technical and subject matter leadership to both our customers and Resolverites. By supporting Pre-Sales to scope and quote on new deals through the sales cycle; leading solutioning and requirements gathering; fostering learning in fellow CX Resolverites and supporting the team’s on-going growth, they are a pivotal member of our scaling team.
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!
Your day to day - let's break it down!
Solutioning / Solution Oversight (60%)
Measures of success*: Billable utilization (60%), project margin, customer feedback (references, NPS, upsell), peer feedback (Services, Product, Sales, CSMs)*
- Enabling our enterprise customers to take maximum advantage of our software by leading and participating in the delivery a high value implementation:
- Partnering with the Project Team to establishing a shared vision of success during project initiation and confirming a collective understanding of project scope, and delivery approach.
- Educating the customer on industry-leading best practices and relevant market insights that will support their implementation at scale.
- Soliciting customer functional and technical requirements.
- Developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices.
- Performing internal solution reviews and quality assurance activities.
- Support Consultants to remove configuration bottleneck based on the solution design when needed.
Presales Support (20%)
Measures of Success: Participation in pre-sales activities, timely and accurate work estimates, timely and accurate statements of work, development of estimation processes and tools.
- Collaborating with Presales and leading presales activities with customers that result in a collective understanding of project success factors, scope of work, and cost of the required Services. Activities include, but are not limited to:
- Leading discovery sessions and/or blueprinting workshops to capture project success factors and define project scope for Enterprise projects.
- Identifying and recommending solution designs that satisfy project success factors and adhere to industry and software best practices.
- Determining the activities required to deliver the project scope and producing associated work estimates.
- Documenting the project scope and work estimates in the form of a Statement of Work.
- Developing processes and tools that reduce the amount of time required to produce estimates and contracts.
- Partner with CSMs to perform site audits, field customer escalations, and strengthen customer relationships
Team Enablement (10%)
Measures of success: Delivery of presentations and workshops, time to productivity of new team members, development of Learning Lab content
- Supporting Resolverites to better understand customer needs by capturing and spreading knowledge of industry best practices and pertinent development.
- Acts as a Learning Lead in helping onboard new team members to maximize time-to-productivity.
- Partner with the Learning Lab to help disseminate knowledge of industry-specific subject matter to enable the CX team; identify and disseminate best practices and support the Learning Lab to support rollout of new Product releases by building applicable supporting content.
- Mentor and coach the team in the achievement of KRs and personal performance objectives.
Customer Enablement and Engagement (10%)
Measures of success: Participation in discussions with Customers in various initiatives, contribution to creation of Customer Success story content
- Deepening knowledge of industry-specific subject matter through formal education or by attending key industry events (such as conferences and trade shows).
- Partner with the Learning Lab to support the development of customer enablement tooling to support efficient implementations.
- Partner with Sales CS, and Product to partake in customer engagements (i..e, customer research, etc) regarding industry best practices.
- Partner with CSMs to support their journey to maturity via avenues such as, round table, user-group trainings, webinars, etc
- Partner with Sales, and Marketing to support creation of content o convey Customer Success stories.
People who Excel:
- 3-5 years of experience in Consulting delivering enterprise-wide COTS solutions.
- Possesses a deep understanding of GRC or Corporate Security.
Strong business acumen with ability to support Sales and prospect conversations as an ambassador of customer experience; keen eye to balance both Sales and Services objectives. - Deep understanding of Resolver’s product capabilities with an elevated ability to translate product benefits in a customer-centric way.
- Ability to speak the customer’s language, uncover pain points, articulate the software’s value proposition, and design solutions that incorporate industry best practices.
- Track record of effective internal collaboration and management of relationships within and between Resolver teams.
- Exceptional communication and ability to leverage subject matter expertise to connect with a range of customer levels.
- Aptitude for mentoring and coaching
What we’ll give you in return:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:
- Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
- Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com
#LI-Hybrid
About Resolver, a Kroll Business
See risk. Build resilience. Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Resolver’s Risk Intelligence Platform traces the extended impact of all types of risk—whether compliance or audit, incidents, or threats—and translates those effects into quantifiable business metrics. So, customers can communicate risk persuasively, framing it in terms of the business. And with this changed perspective, comes an entirely new role for risk to play. Finally, risk goes from being seen as a barrier, to becoming a strategic partner driving the business. Welcome to the new world of Risk Intelligence.
Our mission is to transform Risk management to Risk Intelligence. Our intuitive and integrated risk software for enterprise organizations offers solutions for corporate security, risk & compliance, and information security teams. Resolver empowers businesses to respond effectively to regulatory and market shifts, to discover insights from security and risk incidents, and to streamline risk operations throughout the organization.
Resolver is a Kroll operated business. Kroll provides proprietary data, technology and insights to help customers stay ahead of complex demands related to risk, governance and growth. Kroll solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, Kroll creates value and impact for both customers and communities. To learn more, visit www.kroll.com
Top Benefits
About the role
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. While the location of this posting says Toronto, qualified Resolverites are encouraged to apply regardless of location.
The Solution Architect provides technical and subject matter leadership to both our customers and Resolverites. By supporting Pre-Sales to scope and quote on new deals through the sales cycle; leading solutioning and requirements gathering; fostering learning in fellow CX Resolverites and supporting the team’s on-going growth, they are a pivotal member of our scaling team.
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work seven years in a row!
Your day to day - let's break it down!
Solutioning / Solution Oversight (60%)
Measures of success*: Billable utilization (60%), project margin, customer feedback (references, NPS, upsell), peer feedback (Services, Product, Sales, CSMs)*
- Enabling our enterprise customers to take maximum advantage of our software by leading and participating in the delivery a high value implementation:
- Partnering with the Project Team to establishing a shared vision of success during project initiation and confirming a collective understanding of project scope, and delivery approach.
- Educating the customer on industry-leading best practices and relevant market insights that will support their implementation at scale.
- Soliciting customer functional and technical requirements.
- Developing design alternatives, producing work estimates, identifying recommendations, and securing agreement on designs that satisfy project success factors and reflect industry and software best practices.
- Performing internal solution reviews and quality assurance activities.
- Support Consultants to remove configuration bottleneck based on the solution design when needed.
Presales Support (20%)
Measures of Success: Participation in pre-sales activities, timely and accurate work estimates, timely and accurate statements of work, development of estimation processes and tools.
- Collaborating with Presales and leading presales activities with customers that result in a collective understanding of project success factors, scope of work, and cost of the required Services. Activities include, but are not limited to:
- Leading discovery sessions and/or blueprinting workshops to capture project success factors and define project scope for Enterprise projects.
- Identifying and recommending solution designs that satisfy project success factors and adhere to industry and software best practices.
- Determining the activities required to deliver the project scope and producing associated work estimates.
- Documenting the project scope and work estimates in the form of a Statement of Work.
- Developing processes and tools that reduce the amount of time required to produce estimates and contracts.
- Partner with CSMs to perform site audits, field customer escalations, and strengthen customer relationships
Team Enablement (10%)
Measures of success: Delivery of presentations and workshops, time to productivity of new team members, development of Learning Lab content
- Supporting Resolverites to better understand customer needs by capturing and spreading knowledge of industry best practices and pertinent development.
- Acts as a Learning Lead in helping onboard new team members to maximize time-to-productivity.
- Partner with the Learning Lab to help disseminate knowledge of industry-specific subject matter to enable the CX team; identify and disseminate best practices and support the Learning Lab to support rollout of new Product releases by building applicable supporting content.
- Mentor and coach the team in the achievement of KRs and personal performance objectives.
Customer Enablement and Engagement (10%)
Measures of success: Participation in discussions with Customers in various initiatives, contribution to creation of Customer Success story content
- Deepening knowledge of industry-specific subject matter through formal education or by attending key industry events (such as conferences and trade shows).
- Partner with the Learning Lab to support the development of customer enablement tooling to support efficient implementations.
- Partner with Sales CS, and Product to partake in customer engagements (i..e, customer research, etc) regarding industry best practices.
- Partner with CSMs to support their journey to maturity via avenues such as, round table, user-group trainings, webinars, etc
- Partner with Sales, and Marketing to support creation of content o convey Customer Success stories.
People who Excel:
- 3-5 years of experience in Consulting delivering enterprise-wide COTS solutions.
- Possesses a deep understanding of GRC or Corporate Security.
Strong business acumen with ability to support Sales and prospect conversations as an ambassador of customer experience; keen eye to balance both Sales and Services objectives. - Deep understanding of Resolver’s product capabilities with an elevated ability to translate product benefits in a customer-centric way.
- Ability to speak the customer’s language, uncover pain points, articulate the software’s value proposition, and design solutions that incorporate industry best practices.
- Track record of effective internal collaboration and management of relationships within and between Resolver teams.
- Exceptional communication and ability to leverage subject matter expertise to connect with a range of customer levels.
- Aptitude for mentoring and coaching
What we’ll give you in return:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:
- Health and Wellness Benefits: 100% paid by us for health and dental from day one. And our vision care is every 12 months! We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- Professional development: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
- Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
- Back in the Office – If you choose to come into the office once we’re back, you will have access to snacks and beverages and in-office games like Switch, chess and ping-pong. We will be offering up lots of opportunity for team socials too, including the folks who are remote!
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at careers@resolver.com
#LI-Hybrid
About Resolver, a Kroll Business
See risk. Build resilience. Resolver gathers all risk data and analyzes it in context—revealing the true business impact within every risk. Resolver’s Risk Intelligence Platform traces the extended impact of all types of risk—whether compliance or audit, incidents, or threats—and translates those effects into quantifiable business metrics. So, customers can communicate risk persuasively, framing it in terms of the business. And with this changed perspective, comes an entirely new role for risk to play. Finally, risk goes from being seen as a barrier, to becoming a strategic partner driving the business. Welcome to the new world of Risk Intelligence.
Our mission is to transform Risk management to Risk Intelligence. Our intuitive and integrated risk software for enterprise organizations offers solutions for corporate security, risk & compliance, and information security teams. Resolver empowers businesses to respond effectively to regulatory and market shifts, to discover insights from security and risk incidents, and to streamline risk operations throughout the organization.
Resolver is a Kroll operated business. Kroll provides proprietary data, technology and insights to help customers stay ahead of complex demands related to risk, governance and growth. Kroll solutions deliver a powerful competitive advantage, enabling faster, smarter and more sustainable decisions. With 5,000 experts around the world, Kroll creates value and impact for both customers and communities. To learn more, visit www.kroll.com