Who you are

• BA/BS, with evidence of technical experience or equivalent relevant experience
• 3-5 years of experience in program or project management, analytics, product, consulting, or equivalent team
• 2+ years of experience initiating and driving projects to completion with minimal guidance
• Experience using data and metrics to drive improvements
• Excellent written and verbal communication skills on quantitative topics for non-technical and executive audiences
• Excellent problem-solving ability in high-pressure situations
• Experience in Trust and Safety and/or Compliance
• Experience at a start-up or technology company
• Experience working at a VR or metaverse-related company
• Experience working on a “live” app, shipping frequent updates and responding to user feedback
• If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!

What the job involves

• VRChat is seeking a senior program manager who will be researching industry trends, designing, and coming up with data and metric-driven solutions to keep our users safe from online abuses
• You will be utilizing skills in program management, technical solutions, soft skills such as communication and stakeholder management to work alongside internal teams and external parties to build end-to-end safety features and infrastructure
• Develop a deep understanding of VRChat’s community support architecture, product surfaces, and policy framework to inform strategic decisions
• Inform and implement strategies for managing and mitigating trust and safety risks
• Align Trust and Safety initiatives with company goals and product roadmaps, execution through clear KPIs, timelines, and deliverables
• Analyze user behavior and incident trends to proactively surface issues, identify bugs, and drive cross-functional resolution
• Work with cross-functional partners to assess support requirements for new product launches
• Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
• Lead global, cross-functional programs that enhance user safety and experience, partnering closely with engineering, product, legal and support teams
• Identify actionable insights, suggest recommendations and influence team strategy through effective communication
• Evaluate and recommend technical solutions to mitigate abuse vectors and improve platform integrityIdentify opportunities to continuously improve our Trust and Safety program vision

Benefits

• Work remotely: Work from anywhere! They use collaboration software to stay organized and VRChat for meetings and hanging out.
• Health and wellbeing: Medical, Dental and Vision plans for those in the United States, and extended health plans in British Columbia, Canada.
• Fun: Monthly team dinners, get-togethers and once a year, they travel somewhere fun for a few days to hang out, catch up, brainstorm and have fun.
• Tools: You’ll be provided a powerful PC, high-end VR hardware, and any software you need to make you effective in your role.
• Vacations: Flexible vacation schedules that are encouraged. Most United States and Canadian holidays are observed by everyone on the team.
• Swag: Great VRChat and Developer Team Swag such as hoodies, coffee mugs, t-shirts, sun glasses and even custom 3D printed goodies.