Information Assistant
About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,017.59 to $2,283.96 bi-weekly
SFU Department Descr:
Registrar, Information, Records and Registration
Position Grade:
7
of openings:
1
Biweekly Hours:
70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Registrar and Information Services' front counter provides Surrey Campus's first point of contact for prospective students, students, staff, community members and visitors. RIS accepts tuition and fee payments, works with student documents, provides information on all Student Services, and assists with connections to advisors and departments. We also offer services by phone and email. The team is technically knowledgeable, helpful, respectful, inclusive and welcoming to all those seeking access to information and services.
About the Role
As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role, you will also produce photo identity cards and maintain the card production equipment.
The ideal candidate is collaborative, communicates clearly and acts with professionalism and integrity. They intentionally provide courteous, helpful and flexible assistance to customers, with the goal of providing excellent service, and support their colleagues in doing the same. They make informed decisions, while keeping in mind departmental goals and the wellbeing of themselves and their team.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.
Information Assistant
About the role
Union/Affiliation:
C.U.P.E. Local 3338
Pay range:
$2,017.59 to $2,283.96 bi-weekly
SFU Department Descr:
Registrar, Information, Records and Registration
Position Grade:
7
of openings:
1
Biweekly Hours:
70
Who We Are
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.
Registrar and Information Services' front counter provides Surrey Campus's first point of contact for prospective students, students, staff, community members and visitors. RIS accepts tuition and fee payments, works with student documents, provides information on all Student Services, and assists with connections to advisors and departments. We also offer services by phone and email. The team is technically knowledgeable, helpful, respectful, inclusive and welcoming to all those seeking access to information and services.
About the Role
As the first point of contact at Student Services, you handle diverse inquiries about SFU's educational programs, student records, administrative deadlines, financial assistance, government programs, and university policies. Additionally, you issue official documentation like transcripts, confirmation letters, and process payments for tuition and services. As part of the role, you will also produce photo identity cards and maintain the card production equipment.
The ideal candidate is collaborative, communicates clearly and acts with professionalism and integrity. They intentionally provide courteous, helpful and flexible assistance to customers, with the goal of providing excellent service, and support their colleagues in doing the same. They make informed decisions, while keeping in mind departmental goals and the wellbeing of themselves and their team.
Full
About Simon Fraser University
As Canada’s engaged university, SFU works with communities, organizations and partners to create, share and embrace knowledge that improves life and generates real change. We deliver a world-class education with lifelong value that shapes change-makers, visionaries and problem-solvers. We connect research and innovation to entrepreneurship and industry to deliver sustainable, relevant solutions to today’s problems. With campuses in British Columbia’s three largest cities – Vancouver, Burnaby and Surrey – SFU has eight faculties that deliver 193 undergraduate degree programs and 127 graduate degree programs to more than 35,000 students. The university now boasts more than 160,000 alumni residing in 143 countries.