Who you are

• We are seeking a seasoned IT Technical Project Manager with a proven track record of managing and delivering complex technical projects related to Salesforce Sales Cloud and Service Cloud
• The ideal candidate will bring expertise in project management, change management, and stakeholder engagement, coupled with a deep understanding of Salesforce Sales Cloud and Service Cloud
• 8+ years of experience leading technical projects as a Project Manager, preferably with a focus on business systems and customer-facing platforms
• Hands-on expertise with Salesforce and/or Genesys software (administration, configuration, or integrations)
• Strong experience managing large-scale projects involving multiple teams and stakeholders
• Proven track record in change management, including managing communications and adoption strategies
• Skilled at creating and managing project plans, budgets, charters, and timelines independently
• Excellent interpersonal and organizational skills, with the ability to manage competing priorities in a fast-paced environment
• Highly organized and detail oriented
• Experience with Atlassian products like Jira and Confluence for project tracking and documentation
• Strong technical aptitude with the ability to understand system integrations and data flows
• Analytical mindset with a focus on using data to drive decisions and measure project success
• Collaborative mindset with an ability to build trust and drive alignment across teams
• Effective and proactive communicator who can provide excellent customer service to all levels of employees, management, and vendors
• The ability to function effectively in a fast paced environment, manage multiple initiatives simultaneously, and adapt quickly to shifting business priorities

What the job involves

• In this role, you will work closely with key stakeholders across departments to ensure successful project implementation, drive process improvements, manage change effectively, and align technology solutions with business needs
• The Business Systems team sits within the Instacart Information Technology Department. We are dedicated to supporting critical business systems such as Salesforce Sales Cloud and Service Cloud. We partner with other teams to ensure alignment across technical and business initiatives
• Partner with Customer Experience, Sales, and other departments to lead end-to-end project management for Salesforce and Genesys initiatives, including implementations, upgrades, integrations, and optimizations
• Partner with cross-functional stakeholders (e.g., Customer Experience, Sales, and Finance teams) to align technology strategies with business goals
• Define project scope, objectives, and success metrics through collaboration with internal teams and stakeholders
• Develop and manage project plans, timelines, budgets, and deliverables to ensure on-time, high-quality outcomes
• Oversee change management initiatives, including stakeholder communication, training, and adoption strategies, to drive the successful rollout of new technologies and processes
• Address roadblocks, mitigate risks, and proactively resolve issues to ensure project delivery aligns with stakeholder expectations
• Establish and maintain strong relationships with senior management and teams across the organization to foster collaboration and transparency
• Ensure proper documentation of project assets such as requirements, charters, roadmaps, and lessons learned
• Stay updated on best practices and industry trends related to Salesforce, Genesys, and IT systems, and provide strategic recommendations for continual improvement

Benefits

• Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
• Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
• Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
• Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
• Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
• Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
• Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
• Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
• Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.