About the role
Role - TFSS Operations Manager
Work Type- Remote
Location - Canada
Oversee and manage the daily administration of tax filing delivery for assigned legal entities, including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible for developing colleagues in both tax filing knowledge and client-facing delivery.
Duties include, but are not limited to, the following:
- Responsible for overall client delivery and satisfaction in Tax Filing, specific to Canadian Clients.
- Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.
- Monitor and audit various tasks to identify trends and process improvement opportunities.
- Support implementation of process improvements.
- Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
- Identify and lead process improvement efforts in tax filing processes.
- Work with other Strada domains to ensure client deliverables and identify and lead efforts to improve processes affecting Strada delivery.
- Respond to client communications and escalate when needed; Communicate complex issues to clients as needed.
- Ensure timely, accurate responses are provided to clients and/or other Strada teams.
- Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings, providing timely, accurate updates and education regarding tax filing processes and point of views.
- Support and provide timely research on compliance and regulatory issues.
- Facilitate issues requiring higher level escalation.
- Ensure and support compilation, reporting, and analysing of metrics. Use metrics to drive improvements and close process gaps.
- Resolves/Pushes open items to resolution to align with Tax Filing point of view.
- Educates & coaches associates and clients and provides subject matter expertise related to tax filing.
- Liaison with Client and Payroll Client teams for items related to tax filing.
- Educate clients and provide subject matter expertise for payroll tax filing.
- Mentor and coach colleagues, managing performance and accountability.
- Coordinate and/or provide needed training for new colleagues or processes.
- Coordinate and actively support SOP development, training, communication to team and maintain updates.
- Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery.
- Approve checklists – work checklist queue.
- Coordinate testing for updated interfaces as required.
- Variance analysis control point when issue needs escalation or analysis.
- Review bank setup to make sure all.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”
About the role
Role - TFSS Operations Manager
Work Type- Remote
Location - Canada
Oversee and manage the daily administration of tax filing delivery for assigned legal entities, including distributions of tax remittances according to tax jurisdiction guidelines. Manage client delivery across Tax filing Shared Services, directly and indirectly through team colleagues. Proactively manage client accounts to mitigate client escalations. Responsible for developing colleagues in both tax filing knowledge and client-facing delivery.
Duties include, but are not limited to, the following:
- Responsible for overall client delivery and satisfaction in Tax Filing, specific to Canadian Clients.
- Point of contact and responsible to support resolving client escalations with a sense of urgency and accuracy.
- Monitor and audit various tasks to identify trends and process improvement opportunities.
- Support implementation of process improvements.
- Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
- Identify and lead process improvement efforts in tax filing processes.
- Work with other Strada domains to ensure client deliverables and identify and lead efforts to improve processes affecting Strada delivery.
- Respond to client communications and escalate when needed; Communicate complex issues to clients as needed.
- Ensure timely, accurate responses are provided to clients and/or other Strada teams.
- Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings, providing timely, accurate updates and education regarding tax filing processes and point of views.
- Support and provide timely research on compliance and regulatory issues.
- Facilitate issues requiring higher level escalation.
- Ensure and support compilation, reporting, and analysing of metrics. Use metrics to drive improvements and close process gaps.
- Resolves/Pushes open items to resolution to align with Tax Filing point of view.
- Educates & coaches associates and clients and provides subject matter expertise related to tax filing.
- Liaison with Client and Payroll Client teams for items related to tax filing.
- Educate clients and provide subject matter expertise for payroll tax filing.
- Mentor and coach colleagues, managing performance and accountability.
- Coordinate and/or provide needed training for new colleagues or processes.
- Coordinate and actively support SOP development, training, communication to team and maintain updates.
- Support and oversee delivery operations, including Tax Filing suppliers (as appropriate) to ensure accurate and timely delivery.
- Approve checklists – work checklist queue.
- Coordinate testing for updated interfaces as required.
- Variance analysis control point when issue needs escalation or analysis.
- Review bank setup to make sure all.
About eTeam
eTeam was formed in 1999 with the goal of becoming the supplier of choice for clients, employees and contingent workers. Today, we’re one of the fastest-growing companies in New Jersey and ranked as one of the best companies to work for by Staffing Industry Analysts and New Jersey Business. We’re also an honored member of Deloitte’s Technology Fast 50.
eTeam provides high-volume staffing, SOW and pay rolling services to structured contingent workforce programs and projects across the U.S., Canada and India. We also offer contract-to-hire and direct placement. Our “No-Sell, Service-Only” approach has resulted in “Accelerated Hires,” lower costs, reduced risks and better service for Fortune 2000 Companies, Large System Integrators and Government Agencies.
eTeam Fact Sheet
- Incorporated in 1999 as a Minority Business Enterprise
- Security Cleared provider to classified projects for Government Agencies and system integrators
- Global Recruiting Model & Locations
- Disciplines include: general staffing, information technology, engineering, clinical, scientific and professional
- Preferred provider to companies utilizing MSP/VMS
- Provider of customized, strategic staffing and SOW solutions for enterprise-level projects
Our Mission: To be among the 10% of suppliers for structured contingent workforce and SOW programs Our Motto: efficiency. synergy. expertise. Our Promise: “No-Sell, Service-Only” Our Mantra: “Accelerated Hires”