About DermEdge:

DermEdge™ is a full-service dermatology centre located in Mississauga. DermEdge™ is a state-of-the-art, 6500 square foot facility that sees a high volume of patients. The DermEdge™ team consists of medical dermatologists, surgeons, clinical trial coordinators, laser technicians, nurses, and other medical and non-medical personnel. As a past nominee for a Mississauga Business Award, we take pride in offering our staff a collegial working environment.

About the Part Time Medical Receptionist Position:

This position is an integral part of the overall day-to-day operation of the Clinic.

You must be available to work the following hours (no exceptions):

Mondays 9am-3pm

Tuesdays 8am-5pm

Thursdays 8am-5pm

The Receptionist is responsible for all formal interactions with patients and the overall success of the relationship between the company and the client. This frontline position requires a good working knowledge of customer service models found throughout the service industry and must be able to adapt to the ever-changing needs of a multi-service environment.

The primary role is twofold: creating excellent customer service experiences and generating revenue through the retail sector.

Other responsibilities include administration support, fielding patient calls and coordination with senior management.

Responsibilities:

• Open office in the morning, turning on computers, check messages, fill liquid nitrogen tanks
• Run reports on Health cards for patients arriving the next day
• Print daily patient sheets and distribute to Physicians and staff
• Answering the 7 lines of incoming telephone calls
• Meet and greet patient in the office to ensure they are comfortable and seen in a timely fashion.
• Check in patients and register new patients by creating patient charts
• Sorting through office mail daily
• Complete and submit OHIP billing from previous day patients
• Check out direct billing cosmetic patients
• Follow up rejected OHIP billing with Family Physician or Patient
• Schedule and fax patient referrals to referring Physician
• Reschedule and follow up patients that do not show up for appointments
• Print and organize promotional materials for office
• Other duties as needed to support the overall operations of the Clinic

Skills:

• Enthusiasm and Interest in the 6 Principles of DermEdge Excellence (Respect, Integrity, Innovation, Inclusion, Patient-Focus, Accountability)
• Ability to work under pressure
• Excellent organizational skills
• Good customer service skills
• Good understanding of product and service knowledge offered at the clinic
• Knowledge of computer systems, OHIP billings and codes
• Assertive and composure
• Team player
• Time management and priority setting

Prior Experience Requirements:

• Experience in a medical office setting
• Experience or education in Medical terminology
• Education in business would be an asset
• Minimum high school diploma, college diploma would be an asset.

Working Conditions:

• Office environment
• Manual dexterity required to use desktop computer and peripherals.
• Lifting or moving up to 10lbs may be required (i.e. unpacking medical supplies and restocking rooms)

Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: $18.00 per hour

Expected hours: 20 – 25 per week

Additional pay:

• Overtime pay

Benefits:

• Company events
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Mississauga, ON L4Y4C5: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Electronic medical records: 1 year (required)

Work Location: In person

Expected start date: 2025-07-21