Job Description Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary The Cleaning Supervisor II is responsible for the effective operations of the cleaning service through planning, quality control and management of site supervisors. Reporting to the Janitorial Regional Operations Manager the Cleaning Supervisor II is to set high standards for cleaning and to ensure those standards are met. They are to maintain and achieve our customer standard by the most economical use of materials, equipment and manpower.

Key Duties & Responsibilities People Leadership Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent.
• Provides mentoring, coaching and guidance to all team members.
• Objectively recommends compensation adjustments.
• Manages all aspects of performance.
• Make decisions in matters of employment, training, discipline, termination of staff under their jurisdiction.
• Conduct evaluation interviews for cleaning personnel.

Supervisory Duties

• Manage and oversee Site Supervisors providing direction and support to ensure that Site Supervisors are delivering cleaning services to the facilities per the client’s MSA SOW and BGIS processes and procedures.
• Become fully familiar with the janitorial SOW as stated in the client’s MSA.
• Travel to various sites throughout their assigned portfolio of facilities to inspect work and meet with site supervisor and team. Area Cleaning Supervisor will ensure that the Site Supervisor and team have the resources required to deliver the contract level of janitorial services.
• Provide a clean, safe and pleasant environment.
• Consult with BGIS Operations Manager and Facility Manager Administration on a regular basis, regarding the condition of the building.
• Control activities of all cleaners by selecting, supervising, training, directing and developing personnel to achieve competence within the cleaning responsibilities.
• Set priorities in scheduling of project duties for Cleaning Staff.
• Conduct Monthly staff and training meetings.
• Coordinate with Site Supervisors special project tasks, work orders and the effectiveness of Housekeeping to maintain and provide with quality services.

Communications

• Maintain effective communications with the Regional Operations Manager and site Facility Manager.
• Consult with Regional Operations Manager for specific projects and work orders and follow up on special project work.
• Liaise on a regular basis (weekly minimum) with BGIS site Facility Manger.
• Inform Regional Operations Manager or designate in the event of your absence.

Supply Inventory and Quality Assurance

• Manage and maintain inventory of operating equipment, cleaning supplies and consumables.
• Carry out quality assurance inspections.

Documentation and Recommendations

• Make independent decisions and consult with Regional Operations Manager, as necessary, in the day-to-day operations of the BGIS Cleaning Service Department and keep documentations as required by client MSA and BGIS.
• Analyze innovative trends in the Cleaning Industry with respect to equipment, materials and methods and recommend changes to the Regional Operations Manager.
• Complete payroll forms, TCP reports, variance records, cost control reports and supplies cost reports.
• Other duties as required.

Knowlegde & Skills

• Experience of managing, communicating and motivating workforce teams.
• Good communication skills.
• Ability to organize and manage work programs.
• 1-3 years or more of cleaning supervisory experience.
• Flexible and willing attitude to working hours as overtime, nights and weekend on a rotation basis.
• Willingness to learn and acquire new skills.
• Problem solving through applying established procedures.
• High school diploma.

Licenses and/or Professional Accreditation

• None required.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.