Maitre'd / Reservations Manager
Top Benefits
About the role
Job Title: Maitre D'/Reservations Manager
Location: Boulevard Kitchen & Oyster Bar
About Us:
Boulevard is a premier dining destination known for its exquisite culinary offerings, exceptional service, and a sophisticated ambiance. We are seeking a dynamic, highly organized, and experienced Maitre D' / Reservations Manager to join our team. As the first point of contact for our guests, you will play a pivotal role in delivering a world-class guest experience while overseeing the reservation process and front-of-house operations.
Key Responsibilities:
- Guest Relations & Front-of-House Leadership
o Greet guests upon arrival with warmth, professionalism, and personalized attention.
o Manage guest seating arrangements to ensure efficient use of space while maintaining an elevated guest experience.
o Anticipate guest needs, addressing any concerns or special requests promptly and professionally.
o Provide exceptional hospitality to all guests, reinforcing our commitment to world-class service.
- Reservation Management
o Oversee all reservations, managing booking systems and optimizing seating flow for peak hours.
o Communicate with guests to confirm reservations, accommodating special requests and preferences when possible.
o Handle VIP reservations ensuring tailored service and a seamless dining experience.
o Work closely with the management and kitchen team to manage guest flow, ensuring efficient service.
- Team Leadership & Collaboration
o Supervise and train front desk staff, fostering a culture of teamwork professionalism, and hospitality excellence.
o Lead by example in maintaining high standards of service, cleanliness, and presentation.
o Coordinate with waitstaff, kitchen staff, and management to ensure smooth operation and exceptional guest satisfaction.
o Assist with scheduling and staffing to maintain optimal guest service levels during peak and off-peak hours.
- Operational Efficiency
o Oversee front-of-house logistics, ensuring timely seating and service of guests.
o Ensure proper communication between the front desk and kitchen to maintain timely and accurate service.
o Maintain reservation logs and track special requests for future reference.
o Monitor guest feedback and provide insights to management for continuous improvement.
o Work service hours 5 days a week, assisting on the floor as required.
- Event & Special Occasion Coordination
o Organize and oversee special events, and group reservations.
o Collaborate with event planners, chefs, and other departments to deliver seamless events and celebrations.
o Ensure that special occasion requests (e.g., birthday celebrations, anniversaries, etc.) are properly handled.
Qualifications:
- Experience:
o Minimum of 2 years of experience in high-end restaurant management or in a similar Maitre D' / Reservations Manager role.
o Extensive knowledge of OpenTable reservation system and front-of-house operations.
o Experience with managing guest relationships, handling VIPs, and dealing with high-stress situations with grace.
- Skills & Abilities:
o Exceptional communication and interpersonal skills, with the ability to build rapport with guests and staff alike.
o Strong leadership and organizational skills with an eye for detail and efficiency.
o Ability to multitask and prioritize in a high-pressure environment.
o Strong problem-solving and conflict resolution skills.
o Proficient in reservation management software.
- Personal Attributes:
o Warm, approachable demeanor with a passion for hospitality.
o High level of professionalism and discretion, especially when handling VIP guests and confidential information.
o Flexible, adaptable, and able to thrive in a fast-paced, evolving environment.
o Passionate about fine dining, with a keen interest in food, wine, and hospitality trends.
Compensation & Benefits:
- Salary: 21-24/ hr
- Benefits: Comprehensive benefits package, including health insurance, paid time off, and meal discounts.
- Professional Development: Opportunities for advancement and training in hospitality leadership.
- Work Environment: Join a dynamic and innovative team in a supportive, respectful environment with a strong commitment to excellence.
About Boulevard Kitchen & Oyster Bar
Vancouver’s critically acclaimed and awarded Boulevard Kitchen & Oyster Bar provides a distinctive showcase for the celebrated culinary vision of Executive Chef Roger Ma and redefines the fine art of dining with subtle, unexpected and playful approaches to cuisine, service and style.
With an innovative approach that blends a respect for the past with a celebration of the present, Boulevard's seafood-focused menu is grounded in classical technique and training, while artfully infusing casual West Coast flair and creative hints of his international influences.
From the all-star, front-of-house team led by Executive General Manager JP Potters to the acute attention to detail in design, to the understated elegance of Boulevard's cuisine, Boulevard has set forth an uncompromising, multi-award-winning standard of excellence that is sure to excite both food-savvy Vancouver residents and visitors alike.
Maitre'd / Reservations Manager
Top Benefits
About the role
Job Title: Maitre D'/Reservations Manager
Location: Boulevard Kitchen & Oyster Bar
About Us:
Boulevard is a premier dining destination known for its exquisite culinary offerings, exceptional service, and a sophisticated ambiance. We are seeking a dynamic, highly organized, and experienced Maitre D' / Reservations Manager to join our team. As the first point of contact for our guests, you will play a pivotal role in delivering a world-class guest experience while overseeing the reservation process and front-of-house operations.
Key Responsibilities:
- Guest Relations & Front-of-House Leadership
o Greet guests upon arrival with warmth, professionalism, and personalized attention.
o Manage guest seating arrangements to ensure efficient use of space while maintaining an elevated guest experience.
o Anticipate guest needs, addressing any concerns or special requests promptly and professionally.
o Provide exceptional hospitality to all guests, reinforcing our commitment to world-class service.
- Reservation Management
o Oversee all reservations, managing booking systems and optimizing seating flow for peak hours.
o Communicate with guests to confirm reservations, accommodating special requests and preferences when possible.
o Handle VIP reservations ensuring tailored service and a seamless dining experience.
o Work closely with the management and kitchen team to manage guest flow, ensuring efficient service.
- Team Leadership & Collaboration
o Supervise and train front desk staff, fostering a culture of teamwork professionalism, and hospitality excellence.
o Lead by example in maintaining high standards of service, cleanliness, and presentation.
o Coordinate with waitstaff, kitchen staff, and management to ensure smooth operation and exceptional guest satisfaction.
o Assist with scheduling and staffing to maintain optimal guest service levels during peak and off-peak hours.
- Operational Efficiency
o Oversee front-of-house logistics, ensuring timely seating and service of guests.
o Ensure proper communication between the front desk and kitchen to maintain timely and accurate service.
o Maintain reservation logs and track special requests for future reference.
o Monitor guest feedback and provide insights to management for continuous improvement.
o Work service hours 5 days a week, assisting on the floor as required.
- Event & Special Occasion Coordination
o Organize and oversee special events, and group reservations.
o Collaborate with event planners, chefs, and other departments to deliver seamless events and celebrations.
o Ensure that special occasion requests (e.g., birthday celebrations, anniversaries, etc.) are properly handled.
Qualifications:
- Experience:
o Minimum of 2 years of experience in high-end restaurant management or in a similar Maitre D' / Reservations Manager role.
o Extensive knowledge of OpenTable reservation system and front-of-house operations.
o Experience with managing guest relationships, handling VIPs, and dealing with high-stress situations with grace.
- Skills & Abilities:
o Exceptional communication and interpersonal skills, with the ability to build rapport with guests and staff alike.
o Strong leadership and organizational skills with an eye for detail and efficiency.
o Ability to multitask and prioritize in a high-pressure environment.
o Strong problem-solving and conflict resolution skills.
o Proficient in reservation management software.
- Personal Attributes:
o Warm, approachable demeanor with a passion for hospitality.
o High level of professionalism and discretion, especially when handling VIP guests and confidential information.
o Flexible, adaptable, and able to thrive in a fast-paced, evolving environment.
o Passionate about fine dining, with a keen interest in food, wine, and hospitality trends.
Compensation & Benefits:
- Salary: 21-24/ hr
- Benefits: Comprehensive benefits package, including health insurance, paid time off, and meal discounts.
- Professional Development: Opportunities for advancement and training in hospitality leadership.
- Work Environment: Join a dynamic and innovative team in a supportive, respectful environment with a strong commitment to excellence.
About Boulevard Kitchen & Oyster Bar
Vancouver’s critically acclaimed and awarded Boulevard Kitchen & Oyster Bar provides a distinctive showcase for the celebrated culinary vision of Executive Chef Roger Ma and redefines the fine art of dining with subtle, unexpected and playful approaches to cuisine, service and style.
With an innovative approach that blends a respect for the past with a celebration of the present, Boulevard's seafood-focused menu is grounded in classical technique and training, while artfully infusing casual West Coast flair and creative hints of his international influences.
From the all-star, front-of-house team led by Executive General Manager JP Potters to the acute attention to detail in design, to the understated elegance of Boulevard's cuisine, Boulevard has set forth an uncompromising, multi-award-winning standard of excellence that is sure to excite both food-savvy Vancouver residents and visitors alike.