Category: Business Analysis (functional and technical)

Main location: Canada, Quebec, Montréal

Position ID: J0625-1688

Employment Type: Full Time

Position Description:

We are seeking a dynamic and strategic Business Analyst to support the delivery of Direct-to-Consumer (D2C) and Omnichannel initiatives within a digital retail transformation context. This role is ideal for a consultant with a strong analytical mindset, a passion for customer experience, and a proven ability to drive business and digital change across complex ecosystems.
You will collaborate with cross-functional teams to define business needs, design innovative solutions, and support the execution of transformation initiatives that enhance operational efficiency and customer engagement.
Responsibilities

• Lead business requirements gathering, process mapping, and solution design with internal and external stakeholders.
• Collaborate with product owners, market research firms, and business units to inform the design of D2C retail solutions.
• Provide performance and market analysis insights, including benchmarking and KPI reporting.
• Work within agile product development teams to define scope, business functionality, and performance metrics.
• Deliver recommendations to address operational gaps and implement process improvements.
• Interpret data and conduct analysis using research methodologies to support strategic decisions.
• Participate in or lead user acceptance testing (UAT) to validate business solutions.
• Act as a liaison between business teams and leadership, analyzing workflows and interdependencies.
• Develop actionable roadmaps to improve product launch workflows and business processes.
• Evaluate KPIs, generate reports, and recommend updates to business plans and strategies.

Qualifications

• Bachelor s Degree in Business, Commerce, Computer Science, or a related field.
• Minimum 5 years of experience in business analysis or product ownership roles.
• At least 3 years of experience in the retail industry (digital, operations, or processes).
• At least 3 years of experience in digital, retail, or enterprise transformation roles.
• Proven experience working in agile environments.
• Strong storytelling and presentation design skills in both English and French.
• Proficient in backlog management, project and change management, KPI tracking, and reporting.
• Entrepreneurial mindset with an innovative approach to business planning and problem-solving.

Skills:

• English
• French
• Business Analysis
• Change Management
• Product Management
• Retail

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.