Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

At Alberta Blue Cross® , embracing and enabling change isn’t just part of our strategy—it is the strategy. As Alberta’s healthcare landscape evolves rapidly, we are deeply invested in transforming how we work, serve, and lead. Organizational Change Management (OCM) is a critical enabler of this transformation, helping us achieve business outcomes, sustain innovation, and build a resilient and future-ready workforce.

We are seeking a Director, Organizational Change Management to lead the enterprise-wide evolution of how we plan, scale, and embed change. Reporting to the Senior Vice President & Chief People Officer, this role will shape the vision, structure, and maturity of Alberta Blue Cross’s® OCM function—ensuring the people side of transformation is championed at every stage of strategic execution.

You are a strategic thinker with deep expertise in transformational change, a proven ability to influence and coach senior leaders, and a passion for building organizational capability. You are not just a practitioner—you are a systems thinker who elevates change from project support to a business-critical competency.

WHAT YOU WILL DO:

As the Director, Organizational Change Management, you will:

• Lead enterprise change strategy. Define and evolve our enterprise OCM operating model, aligning structure, governance, tools, and methodology with corporate priorities and portfolio delivery needs.
• Partner with executive leaders. Serve as a strategic advisor to the executive and portfolio leadership teams, identifying the change implications of strategic initiatives and shaping change strategies that drive adoption and minimize disruption.
• Build organizational capability. Design and scale OCM frameworks, playbooks, tools, and coaching approaches that can be embedded across project teams, functional areas, and people leaders.
• Ensure excellence in execution. Provide oversight and mentorship to a team of OCM professionals, ensuring high-quality delivery of change readiness, communications, stakeholder engagement, and learning strategies.
• Measure impact. Define and monitor change performance metrics to evaluate organizational readiness, stakeholder adoption, and the long-term sustainment of change outcomes.
• Build a centre of expertise. Champion best practices, lead capability-building efforts across the organization, and steward Alberta Blue Cross’s position as a change-enabled organization.

WHAT YOU WILL HAVE:

• A relevant degree in Organizational Development, Business, Communications, Human Resources, or related field.

• Prosci® certification required; CCMP® designation or advanced education in change leadership preferred.

• Minimum of 10 years’ senior-level experience in Organizational Change Management leading enterprise change portfolios or transformational initiatives.

• Demonstrated success leading teams, influencing executive stakeholders, and delivering complex change across a matrixed environment.

• Deep experience integrating change management into project and portfolio governance, with familiarity in Agile and traditional delivery models.

• Strong understanding of the dynamics of organizational culture, learning, leadership, and communications.

• Experience in the healthcare or insurance sector is an asset.

• Solid ability to be a collaborative and influential leader who:

  • Inspires trust and credibility with executives and front-line teams alike.
  • Navigates complexity with calm, clarity, and strategic foresight.
  • Is energized by ambiguity and motivated to bring structure to the evolving.
  • Demonstrates exceptional interpersonal, coaching, and facilitation skills.
  • Believes in change as a people journey—not just a process—and can build systems to support both.

WHY ALBERTA BLUE CROSS:

You’ll be joining a purpose-driven organization with a bold mandate to transform health and wellness in Alberta. We offer a flexible work style, competitive compensation, and a people-first culture where innovation, collaboration, and integrity thrive. As part of our leadership team, you will help shape a future where our people and customers are resilient, well, and empowered to navigate change with confidence.

Ready to lead the people side of transformation?

Apply now to join Alberta Blue Cross and shape the change that shapes our future.

This position will remain open until suitable candidates are selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca