About the role
Southview Acura, an import car dealership, is seeking an outgoing, personable, very reliable person for a casual receptionist position. Schedule is 1 Friday 2pm to 6pm and Saturday 8:30am to 6:00pm a month with flexibility to cover additional evening and weekend shifts when needed.
Day-to-day tasks include: answering high volume phone calls and directing them to the correct department and person; vehicle inventory management; filing; appointment management; customer relations; and ensuring the coffee station is clean and stocked.
Our ideal candidate will have computer entry experience (MS Office, Google Sheets & Docs), have excellent organizational and communication skills. CDK experience would be an asset, but we are willing to train the right candidate. A resume is required. Please email via this posting. We thank all that apply, but will only contact persons selected for an interview.
Summary
The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and other administrative functions as assigned. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.
The Receptionist is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.
Administrative procedures are always followed appropriately by the Receptionist. Professional attire and grooming is required at all times.
As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.
The Details
Welcoming to customers by phone and in person
- Pleasant and friendly disposition.
- Excellent written & oral communication skills.
- Demonstrates excellent telephone demeanor and ability to accurately record messages and information.
- Able to stay calm and focused under all circumstances delivering exceptional service to customers
Develop strong relationships with customers and team members:
- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take appropriate action.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Team-oriented and enjoys working with others towards a common goal.
Be detailed oriented
- Listen document customer needs and expectations.
- Ensure any administrative paperwork is completed in an accurate and timely fashion.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Dealership Brand
- Stay up-to-date on the dealership training programs.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance.
Specific Skills
- Excellent interpersonal skills with a positive and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including superb telephone demeanor with active listening.
- Organized with an attention to detail and strong ability to prioritize.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Holds a valid driver’s license.
- Basic computer skills.
- Must be proficient with Excel and other Microsoft Office programs.
Education & Experience
- High School Diploma (or Equivalent) or working towards High School Diploma.
- Experience in customer service would be an asset.
- Experience in Reception in a dealership environment would be an asset.
About Southview Acura
At Southview Acura, we offer new Acura cars in Edmonton and area along with used cars, trucks and SUVs by top manufacturers. Our spacious showroom is located on 34th Avenue and 99 Street in the heart of Southside Edmonton‘s Auto Row. For years, our financial staff at Southview Acura has offered expert advice for those seeking a great Acura car loan or lease. Our service doesn’t stop there. Southview Acura customers can come in and take advantage of our knowledgeable Acura car repair technicians, auto body repair and fully-stocked inventory of Acura auto parts including a full selection of all-season and winter tires. From oil changes to parts, repairs, and service – Southview Acura can meet all your Acura maintenance needs.
About the role
Southview Acura, an import car dealership, is seeking an outgoing, personable, very reliable person for a casual receptionist position. Schedule is 1 Friday 2pm to 6pm and Saturday 8:30am to 6:00pm a month with flexibility to cover additional evening and weekend shifts when needed.
Day-to-day tasks include: answering high volume phone calls and directing them to the correct department and person; vehicle inventory management; filing; appointment management; customer relations; and ensuring the coffee station is clean and stocked.
Our ideal candidate will have computer entry experience (MS Office, Google Sheets & Docs), have excellent organizational and communication skills. CDK experience would be an asset, but we are willing to train the right candidate. A resume is required. Please email via this posting. We thank all that apply, but will only contact persons selected for an interview.
Summary
The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and other administrative functions as assigned. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.
The Receptionist is excellent at multi-tasking and is able to answer phones promptly and then return to prior task once the call is complete. Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.
Administrative procedures are always followed appropriately by the Receptionist. Professional attire and grooming is required at all times.
As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.
The Details
Welcoming to customers by phone and in person
- Pleasant and friendly disposition.
- Excellent written & oral communication skills.
- Demonstrates excellent telephone demeanor and ability to accurately record messages and information.
- Able to stay calm and focused under all circumstances delivering exceptional service to customers
Develop strong relationships with customers and team members:
- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take appropriate action.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Team-oriented and enjoys working with others towards a common goal.
Be detailed oriented
- Listen document customer needs and expectations.
- Ensure any administrative paperwork is completed in an accurate and timely fashion.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
Commit to the Dealership Brand
- Stay up-to-date on the dealership training programs.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance.
Specific Skills
- Excellent interpersonal skills with a positive and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including superb telephone demeanor with active listening.
- Organized with an attention to detail and strong ability to prioritize.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Holds a valid driver’s license.
- Basic computer skills.
- Must be proficient with Excel and other Microsoft Office programs.
Education & Experience
- High School Diploma (or Equivalent) or working towards High School Diploma.
- Experience in customer service would be an asset.
- Experience in Reception in a dealership environment would be an asset.
About Southview Acura
At Southview Acura, we offer new Acura cars in Edmonton and area along with used cars, trucks and SUVs by top manufacturers. Our spacious showroom is located on 34th Avenue and 99 Street in the heart of Southside Edmonton‘s Auto Row. For years, our financial staff at Southview Acura has offered expert advice for those seeking a great Acura car loan or lease. Our service doesn’t stop there. Southview Acura customers can come in and take advantage of our knowledgeable Acura car repair technicians, auto body repair and fully-stocked inventory of Acura auto parts including a full selection of all-season and winter tires. From oil changes to parts, repairs, and service – Southview Acura can meet all your Acura maintenance needs.